Cricket Wireless Authorized Retailer — Local services in Belleview

Let's start with my rating is specifically for a single person Jose. The company cricket itself is trash. My partner and I were in a boating accident and lost access to our phones one being completely fried from the water and one being at the bottom of the lake somewhere. They had put us through hoops to give our number transfer pin. Literally when someone is going through the traumatic event of losing everything on board and swimming for our lifes, we now have to fight to get our telephone number to go somewhere else. Because I pay monthly for insurance, and when it comes down for them to replace the phone they want 250 and it's for a used phone ... seriously that ridiculous! So I went somewhere else and the obstacles course cricket put us through was complete hell. I hope yall realize what an amazing employee you have on your hands. Jose knew I was an emotional wreck and was trying to be very comforting and was unbelievably helpful got me in to speak to someone, since I didn't have access to a cricket line to do this he made it to where I had an order for a transfer pin.within 3 hours my pin that I had been fighting for for a week was in my hand. Thank you Jose hope you have a great weekend and a great Easter,...

This is a complaint about a woman who calls herself "the manager" in this store. She looks between 40 and 50 years old. She is darker than lighter in her appearance. It seems she may be a Latino. She is very rude and abusive. I am a senior citizen and was there trying to get help related to my account and phone. I have been a customer for almost six years. Nobody has abused me in this way. I was speechless. She should not be working there; she is very angry and aggressive—a person with a very ugly demeanor. I have never seen her before. There are always young and kind people there. She is a disgrace to...

If I had an opportunity to give NO stars I would. Cricket Wireless offers old phones with outdated software. NO reliable service anywhere in the state of Florida. Cricket Wireless forces you to use Wi-Fi service that when you need to use data, you instantly get an email or a text stating you've exhausted all of your data one day after they charge your credit card for services. Do not go through Cricket Wireless. I am going back to Straight Talk who offered much better service...