AME Computers — Local services in Bellevue

Aug 4, 2018 1:30pm - Tony has agreed to pay price of broken lapotp today.

I spoke with Tony yesterday. He has agreed to reimburse the $116 that was paid for the laptop a month before dropping it off at his shop.

It is unfortunate having this draw out for I believe 3 months being that I dropped it off in May, have come in at least 4 times to between dropping it off, too discuss the damages, and then too pick it up in this condition just to have to go online to review in order to even get some accountability...go back in when Tony called just to have him haggle with me on how they can go about the repairs.

When he finally agreed to pay for the cost after reviews are updates he said he'd also be keeping the damaged orignial. Meanwhile I'll be without while ordering another. Its a $100 laptop BRAND NEW. Its always been about the principle and I would think Tony would want to go above and beyond to actually provide the CONVENIENCE I originally brought it to him to receive AND possibly even retain a custom; while growing business by word of mouth advertising, and a 5 star rating. I'm am however greatful for him doing what he can to make it right. Tony I do appreciate you and will be seeing you this afternoon.

My laptop was LITERALLY brand new, had been used maybe a handful of times, still had the stickers on it, instruction manual, and he even commented on how new it appeared. He seemed eager to help and perplexed as to what could already need repaired. I explained the simple reset needing done.

While they did manage to redownload Windows 10 and its no longer in a loop; the sound is no longer working, housing is slightly apart on one side, there are 3 different styles of screws under holding it together, 2 are completely stripped out, the touch screen nor tablet mode work, it will not power down, AND THE SCREEN HAD LITTLE CHIPS IN IT AS THOUGH SOMETHING SKIDDED ACROSS IT. He was adamant hes got an "S" on his chest and knows  what his employees do and do not do, drop, replace screws in, play with for their own amusement, etc. AT ALL TIMES. Yeah..because thats so what I saw the day before when I picked it up and the other two times I'd been there to discuss the laptop. Right..we'll go with that..

I STRONGLY recommend to create a checklist to complete with him at the initial drop off and again upon taking...

Typically I do not post reviews but I feel that people should know what happened. i dropped my pc off two months ago due to needing my processor installed professionally. the chip was defective because I had messed with it. I ordered and replaced the following parts: Processor and a motherboard (because now it was bad according to the owner of the shop). Tony then proceeded to tell me that he was incapable of updating my bios on the new motherboard in order for it to be compatible with the new chip I had purchased. all parts were purchased under his suggestion. we sent all the links and pictures and descriptions of parts before bringing them to the shop. he then made an excuse saying that I should purchase another processor to update the bios. He doesn't have the appropriate tools and necessities to work on "Any" electronic. if you need specific work done that is more in depth than plugging in a power supply do not choose this place for your business. The final straw was when I came to pick up my pc he gave me the empty motherboard box and my pc. minus the new cooling fan that came with the new chip because he decided to keep my new one to save thermal paste. then told my gf that he was just busy and it was already on so he left it like that. he also tried to keep my old motherboard and my outtake fan was stolen off my pc as well. if you are truly desperate and need cheap unreliable services Tony is your man. not only will he keep your equipment for long periods of time with the most ridiculous excuses. he will also try to scam and steal your old "bad" parts and new ones if you're not careful and pay detailed attention to your equipment. A thousand percent do not recommend his services. he charged me $107.00 for the past two months of excuses, manipulation and at the...

I tried to get my computer, an Ipad and a Bluetooth speaker fixed by this business. The computer was the priority. I had dropped the Ipad and speaker off in May and Tony said he would try but was unsure if he could fix them. Every time I called it was one excuse after another about how they had not gotten around to looking at them. I wasn't terribly concerned about them, so I really overlooked the excuses at the time, and when my laptop died, I took it to him because he seemed very nice and had fixed a minor issue with it one time prior. However, after 2 months went by with my laptop I was very frustrated. I told him I would come retrieve it so I could take it somewhere else to get it fixed. It was apparent he hadn't even ordered the part for it. He convinced me to give him one more week to order the part and get it installed and he wanted to "do right by me". I gave him another chance. When the new mother board arrived, it didn't work. I advised him I would pick up my computer unfixed and that my one of my biggest concerns was his total lack of communication with me during the whole process. When I arrived to pick up my computer, he had lost the brand new power cord I had dropped off with my computer. I was not happy, but left. I took my computer the next day to Special Touch Computer Repair. Guess what?? It wasn't even the mother board that was the problem. Not sure what Tony was doing this whole time, but Robert at Special Touch contacted me back in hours and fixed my computer in a day. Guess which one I'm recommending? Oh...and the Ipad and speaker that he had that he had for 5 months never got...