Red Lion Hotel Bellevue — Hotel in Bellevue

The Red Lion Bellevue could have been an adequate, albeit run down, place to rest my head for a night or two if not for the illogical, inconsiderate, and inconsistent rules that Stacy at the front desk made up throughout the less than 24 hours I was there. Stacy will not lift a finger to make your stay more comfortable. To be clear, there are countless other reviewers on TripAdvisor who have complained about the bad customer service at this hotel.||||On the day of my arrival, Stacy told me over the phone that the hotel's early check in time was at 4PM but that they could begin checking in guests at 3PM. Although I arrived on an early morning flight, I only went to the hotel close enough to 3PM hoping that logical minds and considerate hearts will rule (this is Seattle area after all where people are normally friendly). Wrong! When I arrived at about 2:40 PM, Stacy's greeting was that I was about 20 minutes early for check in. Apparently, Stacy and/or hotel management want guests to get lined up at 3PM before they start checking them in even though some rooms would have been ready before 3PM since guests check out at different times before check out time (some guests check out very early for early flights, etc!) while, at the same time, housekeeping staff starts cleaning rooms at about 9AM and leave by about 4PM. What is the purpose of starting check in strictly at exactly 3PM when some rooms are already available hours before 3PM except to impose a nonsensical draconian rule over your paying guests who make your business stay afloat? At this point, I only made a slight remark to Stacy ("20 minutes is that important to you huh"), stored my luggage at the front desk, and left to go about my business.||||Stacy, however, kept revealing her very poor customer service skills throughout my stay. When I came down to the front desk to pick up the to-go breakfast the following morning, Stacy only gave me 1 bag of breakfast. When I asked for another bag, she retorted that I only checked in by myself and so was only entitled to 1 bag of breakfast. I pointed out to her that the room I paid for could accommodate 2 persons and that she also didn't have an idea whether another guest arrived later to join me except if she checked my affairs from the moment I checked in or my room for another guest. And even if there was no second guest in my room, it was not a bit of Stacy's business if I wanted to give the breakfast bag to an unhoused person who might appreciate it. If I paid for a room that accommodated 2 persons, give me the breakfast I paid for if I wanted it! There was also a couple checking out ahead of me who inquired about the breakfast and she just totally ignored them until I pointed out to Stacy that the couple asked for their breakfast just as the couple was almost leaving and given up to her incompetence.||||It was almost hilarious if it wasn't baffling that Stacy also wanted to have the last word despite her obvious lack of logical sense, reasoning out that they count the guests and would just have enough breakfast bags for registered guests. The content of the breakfast bag was a 8oz bottled water, 1 apple, a granola bar, and a banana bread that would cost less than $3 at wholesale and could have easily taken me half a minute to pack. Bravo Stacy, bravo! You are a gem.||||Finally but most bizarre of all, I was thinking to book a different type of room for a second night but I will only use for a few hours since I had to leave on a red eye flight later on that second night night, however, if I changed to a different type of room (the cheapest that night), the ever amiable Stacy told me that I had to check out from the room I occupied the previous night by check out time, store my luggage at the front desk, and wait until the 4PM check in time to check back in to a different type of room! Also remember that Stacy told me the previous day that they could start checking in guests by 3PM, but not for my potential 2nd night since, presumably, I had hurt her feelings after I kept pointing out her glaring shortcomings in customer service. Just imagine that you are the party paying for this kind of treatment, well as for me I didn't pay for a 2nd night at the Red Lion, I instead stored my luggage at the front desk and went about my business until it was time to go to the airport. Stacy basically just robbed her bosses revenue for a 1 night stay because of her inactions.||||To the hotel management: you are running a hotel, not a prison. Despite being run down, your hotel is adequate because of the good sound insulation but you need to be more considerate of your guests who come from different parts of the country, if not the world, so that they could have a more comfortable and enjoyable trip. If the room is ready for check in, there is no logical explanation why you should hold it until exactly check in time or at your whim unless you enjoy seeing your guests suffer. Your strict check in policy hurts your tired, traveling guests but offers no benefits to you. Ask yourselves: what benefits do you reap from this policy? I would have personally talked to the hotel's manager about these issues but Stacy, true or not, told me that the manager won't be reporting for work until the weekend (I checked out on...

The Red Lion Bellevue could have been an adequate, albeit run down, place to rest my head for a night or two if not for the illogical, inconsiderate, and inconsistent rules that Stacy at the front desk made up throughout the less than 24 hours I was there. Stacy will not lift a finger to make your stay more comfortable. To be clear, there are countless other reviewers on TripAdvisor who have complained about the bad customer service at this hotel.||||On the day of my arrival, Stacy told me over the phone that the hotel's early check in time was at 4PM but that they could begin checking in guests at 3PM. Although I arrived on an early morning flight, I only went to the hotel close enough to 3PM hoping that logical minds and considerate hearts will rule (this is Seattle area after all where people are normally friendly). Wrong! When I arrived at about 2:40 PM, Stacy's greeting was that I was about 20 minutes early for check in. Apparently, Stacy and/or hotel management want guests to get lined up at 3PM before they start checking them in even though some rooms would have been ready before 3PM since guests check out at different times before check out time (some guests check out very early for early flights, etc!) while, at the same time, housekeeping staff starts cleaning rooms at about 9AM and leave by about 4PM. What is the purpose of starting check in strictly at exactly 3PM when some rooms are already available hours before 3PM except to impose a nonsensical draconian rule over your paying guests who make your business stay afloat? At this point, I only made a slight remark to Stacy ("20 minutes is that important to you huh"), stored my luggage at the front desk, and left to go about my business.||||Stacy, however, kept revealing her very poor customer service skills throughout my stay. When I came down to the front desk to pick up the to-go breakfast the following morning, Stacy only gave me 1 bag of breakfast. When I asked for another bag, she retorted that I only checked in by myself and so was only entitled to 1 bag of breakfast. I pointed out to her that the room I paid for could accommodate 2 persons and that she also didn't have an idea whether another guest arrived later to join me except if she checked my affairs from the moment I checked in or my room for another guest. And even if there was no second guest in my room, it was not a bit of Stacy's business if I wanted to give the breakfast bag to an unhoused person who might appreciate it. If I paid for a room that accommodated 2 persons, give me the breakfast I paid for if I wanted it! There was also a couple checking out ahead of me who inquired about the breakfast and she just totally ignored them until I pointed out to Stacy that the couple asked for their breakfast just as the couple was almost leaving and given up to her incompetence.||||It was almost hilarious if it wasn't baffling that Stacy also wanted to have the last word despite her obvious lack of logical sense, reasoning out that they count the guests and would just have enough breakfast bags for registered guests. The content of the breakfast bag was a 8oz bottled water, 1 apple, a granola bar, and a banana bread that would cost less than $3 at wholesale and could have easily taken me half a minute to pack. Bravo Stacy, bravo! You are a gem.||||Finally but most bizarre of all, I was thinking to book a different type of room for a second night but I will only use for a few hours since I had to leave on a red eye flight later on that second night night, however, if I changed to a different type of room (the cheapest that night), the ever amiable Stacy told me that I had to check out from the room I occupied the previous night by check out time, store my luggage at the front desk, and wait until the 4PM check in time to check back in to a different type of room! Also remember that Stacy told me the previous day that they could start checking in guests by 3PM, but not for my potential 2nd night since, presumably, I had hurt her feelings after I kept pointing out her glaring shortcomings in customer service. Just imagine that you are the party paying for this kind of treatment, well as for me I didn't pay for a 2nd night at the Red Lion, I instead stored my luggage at the front desk and went about my business until it was time to go to the airport. Stacy basically just robbed her bosses revenue for a 1 night stay because of her inactions.||||To the hotel management: you are running a hotel, not a prison. Despite being run down, your hotel is adequate because of the good sound insulation but you need to be more considerate of your guests who come from different parts of the country, if not the world, so that they could have a more comfortable and enjoyable trip. If the room is ready for check in, there is no logical explanation why you should hold it until exactly check in time or at your whim unless you enjoy seeing your guests suffer. Your strict check in policy hurts your tired, traveling guests but offers no benefits to you. Ask yourselves: what benefits do you reap from this policy? I would have personally talked to the hotel's manager about these issues but Stacy, true or not, told me that the manager won't be reporting for work until the weekend (I checked out on...

Burglary in hotel room

I had a very bitter experience staying in Redlion hotel Bellevue. It is hard to believe that hotel with such reputation lacks severely with security of guests.

I was on a corporate travel from 14th July to 31st July 2016 and valuables have got stolen from my Hotel room. Yes you have read it right Redlion hotel's room. I had however lodged a Police report for the burglary happened in my hotel room. Case number for the complaint is 16-40781. I have couple of points I would like to mention here.

As per the report there was no forced entry to the room. That means KEY was used to unlocked the doors. How can someone other than me or hotel staff can posses that KEY. How can someone posses my Room KEY. A woman with a baby stroller had been seen in the premise and is a suspect in burglary. It would have been really easy if the hotel lobby had a CCTV. The suspect could have been easily identified. I am not sure if the hotel was waiting for such incident to realize and install CCTV.

After the incident there was no help from the hotel staff except for how sorry they were feeling for me. The operation manager was totally on the top of the situation by not even calling or meeting me after the incident. The staff could have helped me with providing me a shuttle so that I can buy a luggage bag to pack my remaining stuff which I bought in nick of time as I have to board my flight. The only help I got from the reception was the card of Operation Manager who was "as per the hotel receptionist" would call me or sent me an email for further assistance. Which came after 2 weeks of incident stating that they are investigating, No such investigation ever got completed.

The situation and incident handling of the staff made it horrible. A case (Ticket: 80660677) is still open with them which I don't beleive will ever be resolved or any type of compensation will be provided. I lost valuables worth $1900 USD, which I could have saved by booking right hotel. My office colleagues are now horrified with the incident and lapse they have seen with the security and now afraid of booking hotel for there visit.

Note: Shuttle service in the hotel is really bad. I was able to book shuttle only once as you have to keep ringing the reception desk and 8 out of 10 times they missed your calls.

Thanks and...