Jewelry Affair — Local services in Bellingham

Have only had one experience with them but not impressed. My wife recently had an heirloom ring handed down to her. The ring was given to her damaged with one diamond separate from the ring. We took it to the Jewelry Affair and asked them to repair the ring, reset the diamond, and resize(enlarge) the ring. We were advised that all prongs had to be rebuilt as well. We were fine with that.

A week passed and my wife was ecstatic to pick up the ring. Sadly upon picking it up I immediately noticed 1 of 7 diamonds that did not glisten like the others. Looking at it closer I could see that stone was set differently than the others. Upon inquiring what the issue was we were advised one stone was fractured and due to the fact it is an old ring with the diamonds having a "miners" cut there was nothing he could do. I beg your pardon?

WHY were we not phoned and advised of this prior to the work being done! I have since taken it to other jewelers for an opinion and needless to say their opinions differ. But regardless of opinions, one fact which cannot be denied is the poor communication. We should have been advised of the issue with the stone prior to the work performed and we weren't. Now we have what is a beautiful heirloom ring that has been repaired in a compromised state. We will not be...

The stone of my engagement ring fell out of its setting the day I got it back from Jewelry Affair! I brought my sterling silver ring into them to be resized last week and at first was happy with how it fit after the resizing despite it taking almost an entire week. I was super bummed though when the stone fell out of its setting later that day.

I went into Jewelry Affair to discuss this with who was working there and asked for it to be reset, and they insisted that it was no fault of theirs and that I must have damaged the prongs holding my stone in place. This is my engagement ring.. I never take it off and bartend with it on almost every night of the week. I have never once had any issue with the stone being loose or coming out of its setting.

Though Jewelry Affair claims they did not alter the prongs on my ring, I do believe that they compromised the integrity of the prongs while resizing it. The cost to reset the ring and repair the damage that they caused was going to be $8, and they refused to waive that small fee and make it right for a customer who was unsatisfied with the work they had done.

Mistakes happen but refusing to acknowledge a customers concerns and make sure they walk away from an interaction satisfied is...

I could not be happier with Rodney and Beth. I had a ring custom made for me out of silver. It was my first ring and I know I did not explain myself well. When I picked up the ring with my fiance, I wasn't entirely happy, but I didn't know how to express the feeling. The ring was just too skinny for my taste. We went in two days later, and, after asking some clarifying questions, Rodney took the ring and remade it to the width I wanted, no questions asked.

Aside from that, Beth and Rodney were just pleasant to work with. They answered all the questions we had and made sure that the ring we eventually walked out of the shop with, was the ring we wanted. Even if you can find a place in Bellingham that does work for less money (and I am not convinced you will), you won't find a shop that feels so good to work with, and that is so committed to making sure you are happy at the end of the day.

When my fiance and I get married, we will make sure to revisit Rodney and Beth for any alterations we make to our wedding bands.

tl;dr: Go with Jewelry Affair. The peace of mind you will have from working with them is worth it, without even mentioning how good the workmanship on their rings is, or how good they...