Rocky's Ace Hardware — Local services in Bellingham

Good selection, but I'm surprised anyone is mentioning that the staff are helpful. There was an offer of help, which I at first declined, wanting to check for myself. After I came back with a part needing help sizing, I was told they don't help with any electrical or plumbing parts. What I needed was a bolt adapter, something that wasn't really intense plumbing. But fine.

I go back and search for about an hour by myself and come to check out. The three staff are busy talking. It's the end of the day, I get it, whatever. They send me back across the store to get a price check. Fine, again I'll do it myself. I come back with a photo (which I luckily took, given they needed it but hadn't told me to take one) that they try to scan off but it doesn't work so I said "I'll turn the brightness up, and make it bigger" the cashier proceeds to talk over me telling me to make it brighter, as if I didn't just say I was doing that. Then his coworker tells me to make it bigger, as if I didn't JUST do that in front of them both.

Then my card was having an issue, ok that's fine it's my card, my issue. I tell the cashier to wait a second as I try the card, because I know it's had issues before. He proceeds to again interrupt me, take the card out of the machine and tries to use the tap pay method, which my card doesn't even have (something I could have told him if he didn't just jerk my card out of the machine and ignore me) I tell him it won't work, and that i was in the middle of trying to fix it. Again, ignored, and he repeatedly jams my card in, pushing it hard enough to bend slightly. Finally I took it back and said I'd use a different card. By this time the guy was already back to talking to someone else, still ignoring me.

All that and I didn't even get the part I needed.

Save yourself the headache, go to Leeway's instead, they're FAR more helpful...

Cam was great! Professional and personable. Cam was able to cut my car key and was quick. Along with that he came to see if it was functioning which was appreciative. Once he saw the key was not recognized to my 2016 car he offered to try and pair the new key with the car. He was able to grab ODM machine which was supposed to pair the key together and usually does (my situation it wasn't able to bc it required the spare key which wasn't provided during the purchase of my vehicle) but he offered alternate solutions and different things to look in to and if needed going to the dealer directly.

I am extremely appreciate for the extra effort put in and trying to help me as a customer. Even though it didn't fully work out I am extremely appreciative for the effort put in and cutting my key

When I got home and rewatched a video, I was able to pair the newly cut key with my car :) Took a couple turns in the ignition but I was able to get everything sorted at the end of it. Thank you Cam for helping me out so much!

Valuable asset to the team and Ace...

Horrible!!! I purchased a patio table and an employee assisted me in putting it into my trunk. He tried to force a rope through my trunk lock, breaking it, so my trunk would not close. I spoke to the manager, Bob Scurry, about it and he was very pleasant and agreed to reimburse me for the lock to be repaired. $300 to replace the trunk lock! He told me to come back the following day with the paid receipt, I did, and by golly, wasn't it his day off! And, of course, nobody else knew anything about it. I was told to come back again the next day. Instead I called corporate and was told a district manager would call me IMMEDIATELY. Two days now, and several phone calls to corporate and they don;t seem to know the name of the district manager or his boss either. I have been a long time customer of this store but no longer! I hate to even give them a one star rating but you cannot post unless you do. Rocky's Ace Hardware deserves a NEGATIVE STAR RATING!!...