PC Retro Shop — Local services in Beltsville

Long story short: Bought a refurbished Dell Optiplex for home use. 1 year warranty. I have purchased refurbished computers (elsewhere) before and have gotten 4 to 5 years of use out of them no problem. That's not an unreasonable expectation in this world very mature PC technology. 18 or so months after purchasing from PC Retro, the Optiplex died. Won't boot. Nothing on the screen. Only flashing error codes on the unit itself. Went to PC Retro to see what my options were....maybe a free/cheap diagnostic to see what is wrong....or maybe some sort of discount on the purchase of (another) refurbished unit. Nope. None of the above. $75 diagnostic fee and ship it to the "warehouse" only God knows where to do the actual diagnosis. Then, whatever cost of the parts that might be needed. No one in their right mind would pay $75 to diagnose a $219 computer. And then pay for parts? Not a chance. So, what about a discount on another purchase? Nope. Not interested. Sorry for your luck. That was the attitude. Couldn't care less that the PC that THEY refurbished was junk. So, I was forced to write this review. And I will post it in as many places as I can find. Avoid this operation. They care nothing about customer service and repeat customers....

I recently visited PC Metro Shop, and I can't recommend it highly enough! The standout aspect of my experience was the exceptional help I received from Nestor.

I had an urgent situation recently, and I cannot express how grateful I am for the help I received from Nestor at PC Metro Shop. I needed to print an important document for the MVA, and time was of the essence.

When I walked into the shop, I was feeling stressed and pressed for time. Nestor immediately noticed my urgency and offered to assist me right away. He was incredibly friendly and reassuring, which helped calm my nerves. Thanks to his expertise, the printing was done quickly and efficiently.

If you’re in need of printing services or any tech-related assistance, I highly recommend PC Metro Shop. Nestor’s dedication to customer service and his willingness to go the extra mile truly made all the difference for me. I left feeling relieved and grateful, and I will definitely return for any...

Five stars across the board! I had an amazing experience with Nestor at PC Retro Shop. My gaming laptop was having serious issues, and I was bracing myself for an expensive repair—but Nestor saved the day! Not only did he fix the problem quickly, but he did it at a very low, reasonable cost without compromising on quality.

What truly stood out was the incredible customer service and genuine care Nestor showed. He took the time to walk me through what was wrong, offered honest and transparent advice, and treated me like a valued customer every step of the way. It’s rare to find that kind of integrity and kindness in the tech repair world.

If you’re looking for affordable, reliable, and expert laptop or PC repair, this is the place. I’m so grateful I found PC Retro Shop and will definitely be coming back for any future tech needs....