Tractor Supply Co. — Local services in Bennett

Tractor Supply in Bennett Colorado - Manager Anthony:

I spoke with Anthony on Sunday (Nov 22, 2020) regarding a Blackstone 36" Griddle which had been advertised for sale. Anthony indicated that he had just sold the last Griddle however would have a 'truck coming in on Tuesday (Nov 24, 2020) and for me to call back after 02:00 PM and he would set 2 Griddles aside for me.

Tuesday Nov 24, 2020 I called at 02:30 and spoke with the Asst Manager who stated that the 'Blackstone' sale items did not come in however they had a 'better Blackstone Griddle' she would let me have for the sale price. i verified that the replacement griddle she had in stock would be at the sale price and she once again confirmed that it would be at the sale price.

I immediately drove to Bennett and arrived at 03:15 PM. Locating the Asst Manager I inquired about the replacement sale item and was taken in the back to view the replacement griddles which had just arrived. I agreed to purchase 2 of the replacement griddles at the sale price.

Upon checking out and near the completion of my transaction; an individual who identified himself as 'Anthony the Manager' came forth and stated that the item I was purchasing would actually cost me $200 more per item which was a non-sale price.

I reviewed the history of my attempted purchase including the commitment by the Asst Manager to honor the sale price. Anthony kept trying to cajole me into purchasing the griddles at the stepped up price.

When I declined to fall for his 'bait and switch' tactics and turned to leave he quickly followed me and said: "I have more of the sale items coming in with-in 10 days and I will be save 2 of them for you"

If Anthony is representative of the Managers employed by Tractor Supply; I will be happy to never shop Tractor Supply again and even happier to share my negative experiences with my clients from this day forward. I am not so naive as to believe that my not shopping at Tractor Supply will result in them going out of business or even turning a profit; however if I can effect them to the extent of few thousand dollars worth of business each year hence; then my satisfaction as a consumer...

Today was my 2nd and likely last time ever shopping here. My first experience was decent. This one was some of the WORST customer service I've received anywhere. Jenn, the cashier rang up my items and one of them scanned $5 higher than the actual price on the shelf. I politely brought it up something wasn't right. She argued saying "well that's the price it's supposed to be, the item is likely in the wrong spot" I tried to assure her I double checked and made sure the register rang it up wrong because there was a whole stack of the same pants in that spot and the price tag description matched. She called a manager over and the manager took me over to where I got pants and I proved it to her that the price rang up was wrong. She agreed with me and told me to tell Jenn to simply mark it down. Unfortunately I had to start over in line all over again when I could have already been checked out and there were 5 people ahead of me now. I waited again, when I got to Jenn I asked why isn't there another check out lane available, she replied "it's too expensive to run 2 registers. Anyway what did the manager say?" I told her she was to mark them down to the correct price and told her I was a bit annoyed that I could have been on my way already if she sent the manager to double check the price on her own rather than get kicked out of line for their screw up. Jenn copped an attitude with me saying "well it's not my fault" I responded "I agree it's not your fault it rang up wrong but how you handled it is. And your attitude right now will likely make this the last time I shop here." No apologies, no responsibility taken. I likely won't return here. Side rant. If it's too expensive to run a 2nd register when they are busy with several people in line maybe they shouldnt be in business.

**To the owner: I edited this review 12 hours ago because I found a typo. (I am not sure why this is acting like it is a new review, it isn't) This actual incident happened a couple of years ago. It is old but I do appreciate you...

I haven't been to Tractor Supply but twice in Bennet but can't speak highly enough about their store manager, Anthony. I ordered some cattle panels to be delivered through their delivery service, Roadie yesterday. Ordered the panels before 2pm and was told I should be hearing from the delivery service shortly. 3 hours go by and still no call from the delivery service, so I call up Tractor Supply to speak with Anthony. He tells me he will get to the bottom of it and they will be calling.

Another hour goes by and still no call. So Anthony tells me on the second call trying to find out what's going on that he will personally drive the panels out to my house in Aurora. When he arrives, he helps me unload them into my back yard and I go to try and tip him for his service and he would have no part of it. After he refused the tip (and believe me I tried), he told me that he would be refunding my delivery charge but couldn't do it over the phone, so I would either have to drive out and get the refund done in person or he could call his ops team on Monday and see if he could get it taken off and back to my card.

Even with having to drive out the 30 minute drive out to Bennett to get the refund done and pick up some other things that I had forgotten on the first trip, I will say nothing but good things about this company!

It's good to know that there are companies that still care about customer service even with the crazy times we are living in!

Thank you again Anthony & Tractor...