Sonic Drive-In — Restaurant in Bennett

Got excited to have something different out here and went through sonic. We parked and were ordering at one of the stalls when I then got told that the stall I was at was broken( no big deal ) I seen that all the other stalls were taken so I got in line for the drive through. I waited about 30 minutes before being asked what I wanted and then was told to pull around. I paided got my food and left. Looked at my food I had gotten a burrito witch was soggy and had the wrong ingredients in it. My cheese sticks were hard and the tots were undercooked. My coke tasted like flaverd water. Same with my friends food. The meat on is burger was undercooked and bloody in the wrapper tots also under cooked and a coke flavor water. I get they just opened but they could do way better the food should have not been served. All of this after a 45...

I would give zero stars if it was an option! I decided to give Sonic a second chance and once again Sonic made me regret my choice of eating at this awfully disgusting establishment. The food handed to me took a while to get and when received, I was more than disappointed. Both items I ordered were on the same level as garbage. My corn dog was stale, slightly burnt, and hard to bite. The bacon cheeseburger I ordered was missing the bacon. I am glad I checked the food before leaving. The customer service was a disaster too. Better fast food options like McDonald's down the street. They mess up orders here and there but not as badly as Sonic. Sonic: Trash service and food at the speed of sound. Don't eat here and eat...

If you as a corporation are aware that you're having problems with your app glitching you should take the app offline, not still allow orders to go through and take customers money with a prerecorded message stating you're aware of the issues and that the customer service reps will not be about to assist. When can I expect my refund?

Edit: In response to the reply posted.

I will reach out to provide the information needed but I feel it is unfair to hold this specific location accountable for the entire app having problems as it so clearly states when you call the customer service phone number for sonic corporate. This was in no way shape or form this specific...