SNIPES — Local services in Benton Charter Township

First off I want to say that the staff here were super friendly and helpful..and have nothing to do with my 1-star review. I also believe that none of my issues were in their control - staff deserves 5 stars!

So..don’t bother trying to call this place during business hours. The phone number is bunk. It is the number that comes up when you search Google and the number from my receipt…but no one picks up.

Also - be super careful about what an item’s listed price is, what they charge online for the same item and what they ring up as in the store. I purchased my son a pair of shoes. They were in the sale wall and listed for $99.99. They charged me full price of $140 and online they were $77.00. When I brought them back to the store to say I was overcharged..I was told (by the manager) that I couldn’t get them for $77.00 but I could get them for $99.99. And if I wanted them for $77.00 I would have to order them online for store pickup…ok..fine…only problem was store pickup kept telling me the exact same shoes I just returned were not available for store pickup…the whole process was just really dumb and inconvenient. I have a hard time believing no one there has the authority to adjust pricing..but I could be wrong. Either way..my point is to just stay super vigilant of advertised price, internet price and final price of what...

Walk in with my daughter, completely ignored, walk over to the women's shoes, not acknowledged, pick a few choices, still have no ones attention, we take the shoes and walk around the store, still no one to ask if they can get the shoes to try on, go back to the shoe wall, waiting for anyone to come over and help us, still no one, while standing there I start looking for the shoes online, as they clearly did not want my business, downloaded the NIKE app, and saved 15% ordering online. The shoes will arrive on Friday. They probably had them in the back, but customer service 101, acknowledge the customer, and remember how paychecks are funded. I will only come in here to see the shoes on display if I need to before ordering online from...

A young gentleman helped us with our purchase, he was very professional and patient. My son needed a new pair of shoes and we wanted some quality trendy shoes for not a whole ton of money. He helped us with some that were economical and we're discounted which fit in the budget I wanted to spend. With the 40% off it even came under my budget and he got some nice trendy socks too! The checkout woman was also professional and told about upcoming sales. I will definitely will come back. A good helpful crew there. They give you this nice reuseable bag which I will add to my collection for when I go...