Metro by T-Mobile — Local services in Bernalillo

FYI for the Store Manager Wendy, since no one answers the phone here, I am going to file with the Attorney General Consumer Complaint Division and possibly Small Claims court if need be. It's not ok to hustle me, then dodge me. The associate here told me my phone came with a free accessory, then charged me for it. And actually charged for a different accessory than what I was even given as well. Called the store to try & resolve, called 3 times before anyone even answered and then was told by Felix "Oh, its bundled not free. You agreed to the price though, so...." He informed me there are cameras with a mic on them however, so its easy to prove, which I told him except then suddenly they dont answer the phone at all.... Shock. The only receipt I was even given was a "Re-Print." Scam alert! I'd be shocked if they arent pulling this on people regularly, watch out for this place.

Update: This place refuses to even respond to the Attorney General so I will file in small claims court. It isn't ok to hustle money out of your customers and then ignore when they try to address the issue. Employee "Devin" will tell you things are free when they are not,...

Horrible experience. The older lady as soon as I got there said "What do you need?!" Like she wasn't supposed to help me. I told her I needed a charger. She just looked around the place and said she can't find it. Then the younger woman told her it was in some dirty old cloth shelves, so unprofessional. The first charger I bought was okay but broke too easily. The box was for car charger and the charger was not a car charger. It did not fit in the box. The thing you connect to the wall was not for the cable, they modified it. But this time it didnt work at all she said I cant return it because I didnt have a receipt but last time I asked her she said she doesnt give receipt s. This is not the first time she treated me this way. Dont buy them chargers. The phones are good because they dont come from them, they come from the company but anything...

Vietnam veteran treated with disrespect and told not to come back by manager. Went in to fix overcharges and correct billing because my husband and I went to upgrade our phones. They told us they had a promotion going on and we could get an iphone 14 at no cost AND both phones would only add 20 dollars to our bill. We asked 5 times if this was right, they said yes. Our bill went up over 100 dollars and they added insurance which we did not ask for. I have gone there and called probably 20 times, no help. Worst service ever and they lied from the beginning. Whoever owns this store should do something about lack of...