Mister Car Wash — Local services in Bernalillo

I am a disabled veteran and live on a dirt road. I purchased an unlimited subscription to Mr. Carwash at this location because it is difficult for me to wash my own car during monsoon season. When I brought my car to be cleaned, the manager at this location in Bernalillo rudely told me that they would not wash my car. He said that it was too dirty, and that it would inconvenience all their other customers (It was during work hours on a weekday and I was the only person there!) He said that they advertise being able to wash any car in 5 minutes, and since it would take them longer than 5 minutes, they would not wash my car. He demanded that I spray my car down first before entering his car wash, stating that they would not spray it down for me. I told him that I was a disabled veteran and not interested in washing my own car before I pay to drive it through his car wash, but he was adamant. (I guess they only wash cars that are already clean, or something.) I asked him where the nearest location was, where I would receive the service that I paid for, and he rolled his eyes and said that "maybe" the one 20 minutes away would wash my car, but he couldn't guarantee it. This is either a case of discrimination against disabled people or false advertising. In either case, shame on them. Anyway, there are other car...

Severely damaged my vehicle. It’s appropriate this carwash is located near a casino because it’s a crapshoot whether you’re going to get your car cleaned or their fluids will be so hot they’ll burn coats of paint off your car. I I noticed there was melted plastic all around one of their sprayers. After I got out I saw the holes in the overcoat on the hood of my new car in the same place that sprayer was pointing. I spoke with the manager. He politely told me “that stinks for you” and refused to do anything. I’m getting a quote before I determine if it’s worth the effort to go to small claims court. I have time stamped pictures and you can see the damage is fresh.

Follow up. The response below just gives you the number to the location which has a full mailbox. They have no intention of making...

We recently left Warrior Car Wash for Mister Car Wash, and boy, are we glad that we did! The staff is friendly (the employee who greeted us when we arrived actually used to work at Warrior and left for greener pastures), the car wash itself does a better job, and the premium package price is easier on the wallet. On top of all of that, the membership allows you to wash your car at any of their locations instead of driving out of your way to visit a solitary one. If you're thinking of signing up for a package at Warrior, do yourself a favor and drive a few blocks to Mister Car Wash - like us, you'll be...