Dutch Bros Coffee — Restaurant in Bernalillo

I usually stop here every time I drive through. After this last few visits I am going to consider other options for a while. I have experienced what has probably got to be on this visit some of the worst customer service in a long time. Let me tell you my side of this story

I understand the music but I waited at your walkup window without any acknowledgment until the drive thru dance party was finished. It can be a drag working on ithe weekend. I'm on a break from work myself. May have been friends in the drive thru. I wasn't worried. I waited at the walkup window and placed my order and added a tip. Paid with my app as usual. I asked for a 32oz coffee SF Raspberry and White Chocolate. I also ordered a pup cup for my dog. The wait was quite a while for which I had a seat and waited patiently. Finally the drink came. No worries. All I said was I ordered a cup for the dog and motioed toward Mr. Tino my dog. She then spews at me that I don't have to be rude rolls her eyes and walks away. I wasn't rude. I am sure that this type of business has cameras and will hopefully check and verify my story. I asked for her manager and explained the problem. This so called manager is a problem too. Rather than diffuse the situation, she chose the path of being aggressive then nonchalant as her eyes glazed over while I explained what happened. All I wanted to hear was that no it's not right to tell the customer they're rude even when they're not being rude or even if they are. It is just from a customer service standpoint unacceptable behavior. I wanted to hear that she would discuss the situation with the employee and maybe coach her in how to better handle customer. I wasn't asking for anything extra. No discount no disciplinary action. I definitely am not even close to being a Karen however I am a paying customer. I help keep the in lights on and pay the wages here however small my contribution is. Because of the way this was handled I don't know if I even feel comfortable to return here as a customer. I hope someone higher sees this review and please just give them some training. I don't want to see anyone get in trouble but I also don't want to see anyone else treated this way. I understand they are young and still learning but they need to understand there is a huge difference between dealing with a paying customer and dealing with a group of friends. Thanks for your time. PS the drink and pup...

I just moved here from SC where we didn't have a Dutch Bros and man...I'm so glad I tried it out. The lines for the drive thru were always long so I knew it had to be good but I didn't know it would be this good. The lines look long but it goes super quick, maybe even faster than the chick-fila lines 😂. And the coffee is 🔥🔥🔥! If you haven't tried the Annihilator...DO IT! Its amazing iced but my favorite is frozen/blended with whip cream and chocolate drizzle. I'm now hooked and won't go to Starbucks anymore. The prices arnt bad either, some items are the same price as Starbucks but most of their drinks are cheaper. My daughter always gets their strawberry banana smoothie or mango smoothie and loves it too. The staff is so amazing, always in awesome moods and extremely friendly. You can tell they love working there. This is the same for all Dutch Bros I have been to. If you can't tell, I highly recommend trying it out. You won't...

12/21/23 Around 6:00pm, not sure if Kameryn is the blond haired girl who just helped us but she was so rude! I usually avoid this place for the million questions they ask as a chat lol but today I was in the mood for that and a holiday drink! When we had our order taken she didn't smile, didn't greet us, and was very flat and sarcastic. Also, before we could ask for a receipt she just walked off shortly after taking our order. So we got to the window, got the same awkward unhappy mood and when we asked for a receipt she made sure to make it feel like we were pathetic people who caused an inconvenience by asking for our receipt. I usually leave these things alone but she took it farther than I could feel sorry for. I don't even want my drink anymore with that moody energy passed on to it! I'll continue to skip...