Bedzzz Express — Local services in Bessemer

Pros: Quinton was the representative that helped me and my husband purchase our first Tempur-Pedicure mattress. He was so kind, knowledgeable, down to earth, helpful, and is clearly a man of God which we loved. His customer service was top tier. My husband and I had never experienced anything like that before. I told all of my family members to shop at the McCalla location just because our experience was so great. The process to purchase/finance our mattress was very easy. Our mattress was delivered 2 days after our purchase. The delivery guys were great as well. They were fast, respectful, and sufficient. They also called hours before they came to tell us what time they would come. We are in love with our new mattress and look forward to shopping with you guys in the future.

Cons: The only downfall was the gps took us to H&R Block instead of bedzz express. Both business are in the same plaza but you have to drive past H&R Block to see bedzz express. It is the last business at the very end. The location isn’t necessary hidden, but you definitely can’t visibly see the store unless you knew to drive alllll the way down. My husband and I had to call the store and ask where they were located because we thought maybe they had moved. I can see how this location could potentially lose business because of the gps coordinates. I would simply hate that because everyone was so great there. If you guys make that small change the sales at this location would go through the roof!! 💙

Thank you bedzzz express...

I just had a phenomenal experience with Quinton Brooks at Bedzzz Express he made sure he listen to my concerns about my current and previous mattress to help determine what mattress would work best for me. He allowed me to lye down on various mattresses as I laid there he paid attention to my body language to see how the mattress made me feel. He educated me on comfort levels and gave his honest opinion. He made me feel like a valued customer. If i hadn’t found a mattress there I would’ve purchased a. Pillow or something to let him know how much I valued him and the service he provided. Quinton made me feel like it was never a sale but only about what would make me feel sure that I was well on my way to getting a great nights sleep. If you’re ever in need of a mattress or anything the store has to offer o would be sure to call ahead and make sure Mr. brooks is there if you wasn’t this Stella experience. Mr. Brooks I’m not sure if you’ll ever see this but I want you to know how this experience impacted me for future purchases.I came in not feeling it even looking my best and you made me feel so valued and appreciated. So often people in customer service pass judgment by what they see with their eyes before seeing the wallet, credit or merely what’s on the inside. You exceeded my expectations and I’m forever grateful. P.s. I don’t do reviews but this standout experience...

We went to Bed’s Express not having a clue what we needed. Lucky for us, we met Quinton Brooks. He may be the best mattress salesman of all time! He asked us what our sleeping positions were, how we sleep, if we have any physical issues, and immediately knew what he thought we needed. Which he was spot on! Not only did he “patiently” show us everything they had, he managed to get us what we wanted in a price range we could afford. This guy is fantastic! I would HIGHLY recommend him! Thanks Quinton!

The delivery of our mattress was Saturday. Two young men who were friendly, funny and very mindful of being careful with our delivery delivered and installed our base and mattress. This entire experience has been a great one! Kudo’s to the delivery men as well. I didn’t get their names, but they...