All Original - Mccalla — Restaurant in Bessemer

Absurd. My husband ordered pizza at 6:58 PM tonight. He was given an hour delivery time. 20 minutes later he was in the back yard with the dogs, then at 30 minutes he received a call from the store. He missed the call and called right back. The incredibly rude man on the phone said the driver was here knocking on the door then when my husband didn't come to the door that he called several times. My husband didn't have any miss calls nor was he expecting pizza in 20 minutes, hence being in the back yard. He told the guy that he still wanted the pizza & the guy said he'd send the driver back to us. Mind you, the man couldn't have gotten more than 10 minutes away at this point IF he was here while the store was calling. I digress. At an hour & half after ordering the pizza I contacted the store. A female answers and puts me on hold to check on the delivery then after about 20 seconds the line goes dead. I called back and rude guy answers & I give him my address, tell him I'm checking on pizza, and told him I had just called and was hung up on. His reply was "oh I just hung up on you". Duh. I ask again where the pizza is & he said he spoke to my husband and that multiple calls to my husband had been made and someone was trying to deliver the food. I told him it's simply not factual and he said "I'm not going to argue with you. I know what I was told." I said, well it wasn't factual information that we had zero missed calls and I just needed to know where the pizza was. He said the "order that was given" was the driver was to bring the food back but "I don't know where it is but I gave the order". I said okay can you check on it? He said "like I explained to him before we called several times and he didn't answer so I called while he was there from the store and told my driver to leave". Again, if he was here to deliver while we're all on the phone ... then deliver. I asked if we just needed to get food from somewhere else and he said "if you'd let me do my job I could figure it out". I said, well you aren't doing your job though so I just need to know if we should get food from somewhere else. He kept saying let me do my job & then said "if you would stop whining". Then I was done, told him to keep his ** pizza. I never raised my voice, unlike the individual screaming on the other end of a pizza shop. My husband tried to call back Multiple times and they were blocking his number. We did eventually get a call back from the female there who is lovely. My husband explained that she could check all call logs and see the timing and the fact that no one called him from our driveway. We also have multiple cameras to back up these facts. We just moved to this area and would love to support a local pizza shop, but we ordered from Marcos and will continue to do so. Maybe that will allow him more time to do his job, horribly, and talk to other adults like trash. Marcos is great. 10/10.

Side note - I read the previous review and it's spot on! NEVER called, NEVER knocked. Cameras...

I don’t normally leave bad reviews BUT after the third time this same thing has happened, I feel like it needs to be shared. My fiancé called in our order at 5:40, there was so much noise in the background that he had to repeat himself multiple times and were told the wait time would be an hour to an hour and a half. It’s a Friday night so that’s understandable but what isn’t, is the fact that we waited 3 hours for 2 pizzas that were never delivered. I call at the 2 hour mark and they assure me that the driver is on the road. After waiting another 45-50 minutes, I call back and get placed on hold then told that our order was voided because nobody came to the door even though he rang the doorbell and called us multiple times. He never rang the doorbell cause we don’t have one and he never knocked either. We have a lot of dogs and they alert us to anyone being at the door. We never received a call from the driver. The manager told me our food had been brought back and if we wanted our food, we would have to reorder and repay. This was handled very unprofessionally. Regardless of how busy you are, 3 hours for a pizza delivery is just ridiculous. I worked in fast food for over 5 years and there’s no excuse for it to take that long with absolutely no communication from the establishment. They’ve lost our business, not that they even seem to care about...

These folks are always nice when we order. So far we have tried Calzones, Pizza, and Lasagna. It is a little bit pricey, but not too bad because the portions are fair. I cook every meal so it was really nice not to have to cook a few times. And I was actually surprised to have leftovers the next day! Too, I was grateful they deliver to Mc Calla...nobody else does! I would give 5 stars but, they did not say ,"yes they can" or "let us chop some garlic and add to the pizza or calzone as a topping for you ma'am," when I asked. But they do have garlic, he said. So, the customer service star was deducted,(I have high standards after working in restaurants for 24 years). But if you don't care about modifiers such as garlic, no biggie. They are definitely worth a repeat...