Golden Phoenix Jewelers — Local services in Bethlehem

NEVER AGAIN! I took a yellow and white gold bracelet in for a clasp repair and was given an all yellow gold bracelet in return and didn’t realize it until I got home. I took the bracelet back to the jeweler thinking they made a mistake and gave me the wrong bracelet but no. The woman told me the bracelet was given a high grade polish and the white gold is gone because the bracelet was old. How ridiculous and insulting! They didn’t offer any type of compensation for ruining my bracelet and got upset with me for asking. I didn’t ask for a polish at all, only replace the clasp and certainly I didn’t want a polish that would remove the diamond cut and white gold. What kind of jeweler would do that and not fix it by offering some type of compensation? This was not professional and not right. Poor service and especially since I had been a customer for repairs...

We went here a few times, but after today never again. The first time I went with my fiance to get a ring resized about 5 months ago. We also purchased a pair of gold earrings for him for about $160. The woman was pleasant and offered to bend the clasps on the earrings so they weren't as loose. We went again to get another ring resized months later and she was pleasant as well. Today just my fiance went. He decided to sell her back the earrings because he had no use for them since his ear holes closed up. He told her he bought them from her to which she replied "I don't believe you" She then said that "HE" bent the clasps. He explained that she was the one who bent them. The best she could offer was $30, and she didn't even offer to test them to see if they were real gold or not. I would go somewhere else unless you like getting ripped off and...

VERY VERY RUDE IF I COULD GIVE 0 stars I would ! Went a little bit before closing didn’t realize they closed at 5 ( came right out of work) excited to look for jewerly in this new place for me ..as I was asking the lady that works there to show me pieces she Seemed to be getting more and more upset I finally asked her to see another set of bracelets and she proceeds to say “ why what do you want “ I say I’m just looking around she then says “because we are closing “ …. poor customer service very rude it could’ve been worded better… never has any place treated me this way. I then apologized and excused myself … will never be returning glad I didn’t give...