Lehigh Supply Appliance — Local services in Bethlehem

As much as I didn't want to leave this post, my terrible experience with this business left me with no other choice.

Our range that we purchased from them nearly five years ago required service work to be performed due to a fluctuating oven temperature issue. Their technician diagnosed the problem as a faulty Relay Control Board, which he replaced. Our bill was $443. The very first time my wife used the oven, she quickly realized that it wasn't fixed. IT WORKED EXACTLY THE SAME WAY THAT IT DID BEFORE THE SERVICE WORK WAS PERFORMED. The same technician came out again and proceeded to change the Temperature Probe, which fixed the problem. That bill was $127.

I spoke with one of the owners (Greg) about a partial reimbursement of the first bill. I asked him to put himself in my shoes.... Who wouldn't be upset about paying a $443 bill and not having the problem fixed? He agreed and said he would discuss things with his co-owner (Chuck) and call me back, which he never did. Two days later I called again and the receptionist said he was with a customer and that he'd call me back. Once again, he didn't have the decency to return my call.

As if 2020 isn't bad enough with COVID-19 weighing on everyone, thanks for "NOT CARING" and making it worse for this household Lehigh Supply...

You won't get service from the big box stores like this.

GE Factory Service let me down, which is not Lehigh Supply's fault. Co-owner Chuck apologized, and asked if I would be around all day. 30 minutes later he shows up, and 30 minutes after that, two of the biggest issues I had were solved, because fixed them himself.

He is technically retired, but still cares about his customers. He also gave me some tips in person about using my washer/dryer that I didn't know.

For still being in business after all these years, they must be doing something right. I enjoy doing business with local merchants versus the mega-stores. You should always give guys like Lehigh Supply a chance to earn your business first. If they cost $50 more, so what? It's impossible to compete with Home Depot and Lowe's on certain products because of volume. They can give you personal service, and they know your name. That's worth the 50 bucks, trust me.

Thank you,...

Kitchen was re-done. Bought all new appliances from lehigh supply. Delivered March 19, 2023. Refrigerator and freezer would thaw and refreeze or re-cool from the first week I had it. Lehigh supply said call GE service. Lost groceries 5 times. After 7 or 8 service calls the sales rep. From lehigh supply replaced. New refrigerator delivered May 9, 2024. Within a year started doing the same thing. $3700.00 refrigerator and I got 2 years out of it. Both were faulty. Lehigh Supply will not get involved or have my back. Could have bought from Lowe's or Home Depot gar cheaper. Thought legigh supply would give me support if there was a problem. Minor support from them initially but when I really needed their help they said there was nothing they could do. No support. Next time will save the $1,000.00 and buy from Lowe's...