777 Fitness & Wellness — Local services in Billings

September 28 Dear Greg, I am writing in response to the recent abrupt announcement that the Senior Fitness classroom will be locked until 9:30 AM on class days. Seniors clearly enjoy the classes and use the time for conversation and make use of the workout machines across the hall. Several times we have been assured that that space was for our use, not only during class, but also at other times. So the news surprised everyone and undermines the excellent leadership of the instructor.

So, it was surprising for some to arrive and find the room locked and no explanation other than it would open at 9:30. Perhaps a more effective way to have handled it would to have had a conversation with the instructor and announce the new procedure to all before locking the door and dealing with the fallout.

That class continues to grow and I know that you are paid by either insurance or individuals for those who participate, so if you are losing money then perhaps your fee structure should be revised. Patrons are free to gather informally in all other ares in the facility, why single out this space for 30 minutes 3 days a week. We have been benefitting from the classes offered and the comeraderie of those who attend. This is disappointing, and handled poorly. And, then, the maintenance man was tasked with being the messenger. Sincerely, Joan...

Evidently, 777 must have enough members and do not want any more people to join. Sent an email November 3rd requesting info about touring and membership costs. Lelah responded quickly on November 4th stating they were happy I was thinking about joining. She said she would love to schedule a tour and discuss membership, reach out and we can set up a tour. I emailed back, stating my phone number ( as she already had my email address ) and we could set up a time that would work best for both of us...........crickets. Absolutely no followup. Here it is December 7th and still no contact from 777. This, to me is an alarm of the customer service and help that one might receive from 777 if a person were to actually tour and get prices for a membership. Can't bring myself to pursue any other contact with 777 as a fitness center I would...

The biggest pro about this gym is the sauna room. The hot tub and steam room are huge. Probably the biggest in Billings. The dry sauna is always super hot, which is is a big plus as the other gyms in Billings usually have to be primed for 15 minutes before they get hot enough.

There are a lot of new machines and there is a good variety of cardio equipment too. The staff are very professional and courteous. The locker rooms, exercise and communal areas are very clean.

The only reason why I did not give this gym a full five stars is because there is little space to do exercises like walking lunges, step ups, etc. They have two rooms designed for this type of exercise, but in order to use them, you have to be with a personal trainer and pay extra. This is why I left this gym as I like to have a lot of space for these type...