BW Blacksmith Coffee & Grill | Grand Ave. — Restaurant in Billings

It is quite rare for me to leave a one-star review, even in instances of poor service. I typically reserve such ratings for experiences that significantly fail to meet expectations or display a lack of professionalism. This review reflects my genuine disappointment with my recent visits to BW Blacksmith Coffee

My wife and I visited BW Blacksmith Coffee shortly after its opening, and our initial experience was positive. The breakfast we ordered was enjoyable, reasonably priced, and portion sizes were generous. However, my wife found the coffee selection to be quite limited, which seemed surprising given the establishment's branding as a coffee house. The overall ambiance felt like a blend of fast food, diner, and other elements, which left us somewhat puzzled.

Despite the coffee issue, we appreciated the food and continued to return, albeit with the understanding that we would need to seek coffee elsewhere. Unfortunately, with each visit, the experience appeared to decline. We decided to give the new location on Grand one final opportunity this morning, but it was disappointing.

Upon arrival, we noticed that the menu lacked descriptions for the items listed, offering only names and prices. For example, the menu included names like "Southern Sam" and "Kicken Karl," which did not provide any indication of what was included in the dishes. When we requested a paper menu, we found the same lack of detail in the breakfast section. We inquired about the contents of a burrito, but the staff member at the register seemed either inexperienced or disinterested, leading to an unclear response. A subsequent staff member, who appeared to be either a manager or cook, simply stated that the burrito contained a meat, cheese, and vegetables, without further elaboration.

We made a decision based on limited information and placed our order. My wife attempted to request a straightforward coffee with oat milk instead of regular milk, but was informed that all coffee was pre-made and dispensed from a machine, resulting in her opting out of coffee entirely.

Although the wait for our food was reasonable, I ordered a sandwich and a burrito, neither of which contained sausage as expected. The sandwich consisted of egg, cheese, and a slice of bacon, while the burrito was an unclear mix of chicken, bacon, and some kind of dressing, leaving us unsure if it was a breakfast item or a lunch wrap. My wife’s egg biscuit was predominantly biscuit, containing only a small amount of egg and a slice of cheese within a biscuit that was nearly four inches thick. The total cost for our meal approached $30, without any sides or additional items—merely three dishes served on plain white plates that appeared as though they had been reheated leftovers.

We remain perplexed about the identity of BW Blacksmith Coffee. It does not function as a traditional coffee house, nor does it fit the description of a diner or grill. The exterior signage prominently advertises "ENERGY DRINKS, SALADS, WRAPS, MILKSHAKES," while the door declares "100% BEEF," yet the establishment is branded as Blacksmith Coffee. It is evident that there is a lack of clarity regarding its concept and offerings. Given our experience, we have decided that this will be...

Very dissatisfied with this place! I frequent this location. If I get something to eat it is the hot ham & Cheese sandwich with onion rings. So I have NEVER been charged an up charge of $2 or even $1 to get onion rings. But this time I was. I also have never had an issue with my order or the customer service. I ordered lunch to go so I could eat before work. Well I got to work, ON KING AVENUE WEST, and went to eat before clocking in. Well they made the wrong sandwich. I had to drive from King Avenue West all the way back to the Grand Avenue location just to get the correct food. Well they just made the correct sandwich and did nothing to make it right for me to have to even have to go get what they messed up on. It took extra gas and time that was wasted. By the time I got back to work, I had NO TIME to eat my lunch. It was time to clock in. I didn’t get to eat until I got off from work at 9:30 pm. Not even a credit for a free drink or anything. When i called the store with my concern, I was told to call the store on 20th street. It wasn’t their mistake!! I called that store and was told I would get a call back today (9/14). WRONG!! What has happened to great customer service anymore? It sure wasn’t...

I arrived at the drive through at 8:42pm, the open sign still on, and Google saying they closed at 9pm. Just under the wire for my my kids and I to have a decent dinner, and I was hoping fast enough to be out of their hair. Not fast enough evidently, as the young lady who took our order brought our food out and remarked that just for MY future info they stopped taking orders at 8:45pm. I mentioned their app said 9pm was when they closed, and then she remarked back that they liked to turn the grill off at 8:45. I apologized for ordering, as I didn't know what else to say at that point. Just came across as very rude and made the transaction uncomfortable and made me not want to go back. I'm all for people protecting their peace and going home at a decent hour, but at least turn off your open sign if you are no longer taking orders? Unnecessary to come out and just be rude and make us uncomfortable for practically spending my last of the week on...