I hired CK Tech to install and monitor the cameras for my business, a daycare.
Last year, week before Christmas, in broad daylight, a thief stole a car from my lot.
Because I had cameras, the parent was reassured.
At least... temporarily.
The cameras did get everything.
But then I had to send the recording to a police officer.
When I try to send the file, I can't. System says it's too big.
Sounds like a simple, 2-min fix for a techie, so I call CK Tech.
Gone for the day at 4pm.
Leave message. No response the next day.
I try later that day, several times. When I do connect with the (nice) office lady, she can't help.
Says she told the owner and he'll get back to me the following week (?).
He never did. It was a moot point by then anyway. The car was probably in Uzbekistan.
Obviously, not being able to assist the student's family undermined my professional credibility.
My building wasn't as secure as we all believed.
Left CK Tech the next month.
Called around to a few other monitoring companies asking how they handle common scenarios.
The one I chose seems to really appreciate how important access to video footage is for sensitive, high-trust...
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