Best Buy — Local services in Birmingham

Purchased $6k worth of appliances to put in a house I was selling. Also purchased an additional $11k worth of appliances to put in a house I had already purchased and was moving to. Set a delivery date for the second house 5 weeks out. Received updates all along that delivery was on schedule. The day of due delivery, which I took a day off of work for, we receive a text saying our order was on the way. We also receive a call from the installer saying he was bringing only the microwave and didn’t know why they didn’t have him bringing the rest of the order as he saw it at the store when he was picking up the microwave. I call the number listed for the local store, which is a joke because it doesn’t go to the store but a customer service call center. The rep told me the items were not in. I told him the installer told me he saw them. Then the rep told me all the parts weren’t in for them to finish assembling them. Like I’m stupid enough to believe that Best Buy assembles all the appliances in the back room of their stores. I go to the local store, and explain that I have closed on a house and have to turn over possession tomorrow and HAVE to have appliances, at the very least a refrigerator to keep all my food from ruining that’s in the fridge at the house I’m turning over possession of, the very next day. I am sitting in the store as I write this, and have been here for an hour and forty minutes and have been told it will be at least another 30-40 minutes before we HOPEFULLY have a day of when my items can be delivered. They even had the nerve to ask me if I could go pick up the fridge at the other store and install it myself. Installation isn’t a problem but handling it and getting g it up the stairs is. Oh…but they did give me a $30.00 discount on the microwave on the order. Wow!!! $30.00 whole dollars when I have spent $17k in less than two months. This is totally unacceptable. I supposedly have all these points that I can spend in Best Buy once my order is delivered, WHENEVER THAT WILL BE, but Best Buy sure as he!! can send me a bill for the Best Buy card I opened. No appliances but they want me to make payments on them. NEVER, NEVER, NEVER, will I EVER spend another dime here. And before I get some BS corporate response asking me to reach out, I tried calling customer service. I’ve asked for managers. I’ve waited on some special “team” to call me, and “make it right” who never has. Just fix the problem!!

Edit-Looks like if I want the fridge I have to go get it. Absolutely pitiful. 8 1/2 hours later and no one has ever called me, nor can anyone tell me WHEN my appliances will be delivered.

Update-After the horrible, piss poor service we received in the delivery/installation of our appliances, I went in solely for the purpose of spending the approximately $1,100.00 worth of reward points we had earned by opening a card with them when we made the purchase. They told me we chose 18 months/zero percent interest on our purchase rather than the reward points. I reminded them that we had discussed multiple times about how I couldn’t spend the points until the appliances were delivered as well as how I had sold the original house my first appliance purchase was for and how I planned on paying off the card upon receiving the bill. They dug their heals in on sticking with my choice to receive the 18 months/0% interest, ignoring the fact that I magically knew their policy on how the points were spent and when they were available. So, I got screwed out of $1,100.00 (approximately). I told them this purchase has been a pure cluster “f” from the beginning and the level of incompetence is astounding. I went on to tell them I’d be embarrassed to be employed by such a pitiful company. I will never step foot in a Best Buy...

All of the employees except a manager named Jay were friendly and tried to be helpful.

My HP laptop died on me and I needed a new computer ASAP. I went to Hoover where the laptop I wanted was sold online while the helpful associate was looking for it. He informed me that I was in luck because they had 9 at the 280 store and he could sell me one of them and all I had to do was show my receipt and pick up my computer. When I arrived at the 280 store, there was a bit of a line but the original associate I spoke with apologized for the wait and assured me that their store had the very best customer service. There was a bit of a snag though because he found my order but my computer had not yet been brought to the front. He said that he would expedite my order so I would be next in line. I told him that I needed to also buy a new phone and if he thought it would be ready for pickup after that. He said no problem. After an hour of purchasing and activating my phone, I returned to pick up my computer.

The associatE who came to the desk to help and I were perplexed as to why the computer was marked unavailable. It was my misfortune that he called Jay for assistance. Without allowing me to explain, Jay began berating me for showing up at the store without getting an email saying my order was ready for pickup. He said that my order was cancelled and the computer was sold and they had none left in stock. He went on to tell me that I had no right to come into his store demanding a computer. I was completely baffled as to why this person was treating me with such disdain and asked that someone else be allowed to assist me. He informed me that he was the manager and told me to leave the store. I refused to leave because he had not yet explained what would happen to the money I already paid. He advised that the order was cancelled and the money would need credited back to my card in a out 24 hours since it was an in-store purchase. I asked for something written like the receipt I had for purchase and his reply was we don't do that. He did tell me that there were 2 or 3 of the computers at the Trussville store but he could not sell me one and that I should go online and order it if I wanted them to save one for me.

When I returned home and had my new phone set up enough to access the web, I ordered the laptop from Trussville and in less than 5 minutes received a text that my order was ready for pickup.

Later that evening, when I finished setting up my phone and was able to access my emails, I found an email from Best Buy that my original order was not cancelled and was scheduled to be ready for pickup the following Thursday (this was on a Friday). I had to call Best Buy customer service the following day to cancel the order and am being penalized for the cancelled order. I will have to pay the $730 and change for the computer I didn't get as well as the $730 and change for the computer I did receive to avoid paying interest for a product I don't even have because my card will not be refunded until the next billing cycle. So not only was Jay very rude but he gave me inaccurate information and could have assisted me with having my order transferred to the Trussville store which would have prevented the double payment I will now...

Started off as a wonderful experience, met with one of the best sales people I have ever met and figured out a good PC to go with. I'd planned on building one myself but in my inexperience, I was worried I'd mess something up. We ended up going with a Cyperpowerpc, 4060ti, 16gb RAM, 2tb SSD along with an AOC monitor. Fell in love with the setup once we got it home, stress tested it out on a few higher end games (Elden Ring, MH:Wilds, the usual) and right off the bat it had a few red flags. Stuttering, image kept going grainy, never a good sign. Well, next thing I know the thing won't boot up. Oh boy, here we go with the gut instinct telling me to return it all and just go with the original plan. Against my better judgement, I did not do this. This would be my downfall as it would cost me four years (yes, four whole YEARS) worth of priceless data, art, and mods for my favorite games.

We take the PC in, narrow it down to a possible manufacturer's defect and swap it out for the same model, swapped the SSD over so all my files were safe. We get it back home, blank screen, no boot up right out the box. Turns out the OS malfunctioned, so we take it BACK to the store, express not once, not twice, but MUTLIPLE times that the files on that SSD are INVALUABLE to my job and my passion. To please PLEASE make sure they are careful and copy EVERYTHING over. OneDrive meant nothing as I never used it, made sense that they couldn't do much with OneDrive which they did tell me. They assure us it'll be taken care of.

Fast forward to 6PM today, March 4th. My world crumbled and I do mean shredded into pieces when I loaded the PC up to find not a single solitary smidge of my files. My pictures and the measly 4gb of download content were all that was left of my last four years worth of blender material, models, mod files, 300+ hour elden ring save files, lease info, the last scanned copy of invaluable passed family member mementos, school info, I can not express the amount of my life that was just lost in these files and the grief I am now going through at the loss of these files.

To others this may seem over dramatic but to me, a lot of these files were my life and my passions. I was even told that "We don't have time to go through every folder, we just copy the user folder and that's it."

Then why, WHY tell me it will be handled with the utmost care, make notes, and STILL you carelessly disregard all of that? You had access to external hard drives, USB's, yet you use a faulty program and ended four years worth of work in an instant to save on time and keep up with output ratio.

AND THEN to offer to CANCEL the thing that has just saved me from shelling out an extra $200 to fix a mistake I had no control over? Like $180 is going to fix your screw up? After I spent over $2k in your store? $180 and re-boxing my PC YET AGAIN to drag it down to your "capable" hands and hope you don't screw something else up while trying to rescue my lost files. No thanks. If I return, it's going to be with everything I purchased to get a refund.

I will not ever return to BestBuy as a customer and vehemently advise against anyone coming here. I will regret the choice to buy a pre-built from here for a very long time. My heart...