Michaels — Local services in Birmingham

AMAZING SERVICE && SUPER POLITE!! I hate that I came so late but it was a super last min project (still doesn't make it right😕 on my part) that I had to have tonight.. I literally come in with 3 minutes and the young lady at the register was talking w/ the shift leader or manager and they BOTH were nice despite the time I came in.. I apologized i came that late and showed them a picture of what I needed.. they BOTH reassure me that its ok, then the manager showed me exactly where the items were.. I go to pay and the young lady at the register still asks if I'm a rewards member and does her job❤ She got my info and apparently I'm already a member 🤦‍♀️ I am still apologetic but have a coupon.. the manager helped me with it and I made it out at 9:01!! These young ladies were AWESOME!! Other companies should take note and do what Michael's does!!

Others should start taking time to give credit and recognition to employees and companies as much as they do while complaining!! It cost $0.00...

The store is well organized. I found it hard to find staff when I needed help. There was no one walking there floor that I could stop and ask for help. I eventually went back to the front counter and asked for directions to what I was looking for. The older lady was very helpful and understanding. I was frustrated and she won me over with a kind spirit. Management, please focus on ensuring that your products are stocked properly. The soda cooler was visible but there was no sodas. There was multiple empty areas in the shelves where items once was. I've done retail before... There shouldn't be as many empty spaces as I saw when I visited your 280 location. I generally enjoyed my visit but left with my substitution for what I actually came for because it was out of...

Excellent selection, good prices, and kind staff. I could never have asked for a better Michaels experience. In all my life I've never been to a better Michaels than this. When I look back on my visit to this Michaels it brings me some much joyful delight that I can hardly bear it! This. This Michaels right here is the reason why i get out of bed every morning. Just knowing that a Michaels like this exists in this very state, country, continent, world, solar system, galaxy, and universe makes me happy beyond compare! Please take a nice little trip to this Michaels and you will surely experience this same feeling of utter and complete ecstasy as I did when walking into this fine shopping establishment. Thank you...