Optimo Hatworks Milliner / Renovator — Local services in Bisbee

This was a total disappointment. I ordered the hat at the end of April and was told it would be finished by the end off June, Late June I get a call that they used the wrong form which was 3/4 of an inch higher and sent a picture. the picture wasn't to bad so I drove the 4 hours to get it. when they showed me the hat it was about 4 sizes to small and sat on the top of my head the only thing right about it was the color. the only good thing was I received a full refund ( which took...

Excellent customer service, product knowledge, and friendly individuals, in a very historical yet modern shop.

Second review four years later.

First hat is still holding up great.

Second hat has surpassed my expectations.

Customer service and product knowledge was still great. ...

Came in looking for a replacement for my handmade wide brim straw work hat. Was pointed to some manufactured hikers hats and told their small brims would be sufficient and that their hats were too fragile to even hold by the crown. Never even encouraged to...