Bisbee Coffee Company Cafe & Roasters — Restaurant in Bisbee

Although I love their sandwiches, lately I’ve bed. Getting odd service lately from the girls up front. I don’t understand as I’m pleasant and tip 15%-20%. The first rude encounter was by a heavier set girl… after she took my order she said with an unfriendly tone “where are you from, You don’t look like from here” … I looked at her at told her USA… born in AZ. Mind you I’m Hispanic… I was a bit surprised… like I said she wasn’t friendly…. If she was friendly, I wouldn’t think twice if what was said to me.

Second instance happened yesterday, I got my order and paid with my credit card, indicated a 20% tip (mind you I’m just picking up my order for to go) the girl at the counter then walked away without giving me my receipt. Then after waiting there 20 minutes, I go up and ask about my coffee. All three girls laugh and say oh let me work on that… then the skinny one with glasses proceeded to tell me that they couldn’t find my receipt. So they’d have to take my order again. After waiting there 20 minutes… I simply said I was on my lunch break so I had to return back… I’m contemplating whether I want to continue going...

This is a coffee shop in a cute inside mall area along with a restaurant and a couple of shops. Nice décor with a relaxing and inviting vibe. There is a good selection of pastries (I got a chocolate croissant, my husband got a raspberry croissant; both were tasty). The largest lattes they have are 16 oz, so we both got hot vanilla lattes with an extra espresso shot. The coffee taste was good enough to hit the spot (but not overly fantastic). Customer service was a bit lacking. Our barista was professional, but didn’t seem like she wanted to be there; not overly friendly. She apparently called our order out from the counter, which we didn’t hear. Rather than call again or bring them out to us, our coffees just sat on the counter; when we started realizing our order was taking a very long time, we noticed two cups sitting there so finally went to ask…yes, those were ours (and the barista seemed put out by us not having heard her call). It wasn’t busy enough for someone to have not called out again. It would have been nice to have had our coffee with our pastries, but we were long done...

Extremely rude cashier that works here.

First time visiting this place.

Heavy girl with pink hair working the counter was really rude to my aunt and I. Saying things with an extremely sarcastic tone and just being rude. My aunt ordered a pastry and the cashier supposedly forgot" to add it to the order. So my aunt orders it one more time after we initially paid and the cashier says well that one's mine. How rude!!! You don't act that way towards a customer.

I ordered a coffee and they were purposely skipping my coffee order. There were people that came in after us and got their coffees. I went up to the counter and they were ignoring me. To the point where my aunt got up and said something to the heavy pink haired girl so I can finally get the drink I paid for.

I loudly said that you were rude heavy pink hair girl and so were the baristas. You don't act this way towards customers!! Will not be returning.

You have officially topped out in life and you shouldn't be working customer...