Sutherlands — Local services in Bixby

I’ve shopped at the Bixby Sutherlands about a dozen times and now is the day to post a review.

I wasn’t greeted when I entered the empty store save the customer entering a few feet after me which prompted me to think staff was working in the back or body of the store. Wrong. The sales clerk was at the front counter, facing the entrance and oblivious to customers entering. Because I was in a hurry for a specific item needed by a contractor for a job in progress (the reason I popped into Sutherlands instead of Tractor Supply or Lowe’s), I asked the worker where I could find the item and she sent me to the wrong aisle in the opposite side of the store from the correct aisle. I went back and asked again and, without concern, she directed me to the correct area where I rummaged to find the accurate size (bolt coming in numerous sizes) needed. I picked up my 15 bolts and went back to the front, saying “there are 15.” She then proceeded to deliberately count out the 15 before proceeding. Now these are $3 bolts, not pieces of gold. I understand inventory control, but her dramatic count procedure was plain contrary. I left the store slightly irritated but satisfied that I was able to acquire the overpriced bolts which kept my fence job on track.

Would I have written this review if the service received was the exception. Nope. But this is the Bixby Sutherland standard.

Reasons to go to this Sutherland: You know exactly what you want, how it differs from near identical items, And where it is physically located in the store Time is tight and you can’t get to Tractor Supply (Glenpool where customers are treated respectfully and you get reward points that accumulate fast with your Tractor Supply card) or Lowe’s If you don’t mind unpleasant at best staff. If you don’t mind paying more than you would at other stores with the...

Today I’m giving 5 stars ⭐️ ⭐️⭐️⭐️⭐️ I was in there 10-9-21 to get a 4x4 6 foot post for a new mailbox. I got a heavy cart and went to back where I knew all the lumber would be. This young kid was busy but dropped everything to ask me if I needed help. I told him what I wanted. All they had was 8 foot so he headed to the back to cut it and this older gentleman that works there came by and was teaching him how to tell if a board was warped etc…They cut the board and marked which end should go in the ground (this end didn’t looks as good). The kid had the best manners. A kid that age normally doesn’t. I know this because I work with 15-18 years old. Good job mom and dad. Shout out to Andrew Williamson (young kid) and Tommy!! (I didn’t get his last name. Next time you go in there look for these...

Only giving 2 stars instead of 1 because the employes were nice and I could get baby chicks here.

Majority of the items are very overpriced. I dont understand the reviews saying they're reasonably priced or priced better then even Lowes. The only thing a resonable or fair price were the chickens. Everything else was more then even Lowes.

I'm constantly told sutherlands is better and cheeper by my friends and family and I am starting to think that its just a brand loyalty thing.

The whole place was set up wierd. None of the labels are accurate apparently. The small plastic garden boxes we saw were labeled at 3$ each(theyre 3$ for a slightly bigger version same thickness of plastic at walmart) rang up at 15 dollars. Im shocked at how overpriced...