AT&T Store — Local services in Bixby

In regards to Caleb (title/position unknown) I’ve never had an experience with an electronic/phone store like what I had Saturday night.I accidentally called the wrong store that was farther from me and got treated like some what of a nuisance I imagine because our issue was not related with spending hundreds of dollars. I was then directed to my local store this 1 towards downtown Bixby on memorial and was greeted by a extremely respectful friendly voice over the phone who invited me over to the store to resolve my issue I showed up very late close to closing time and felt bad/grateful assuming he would have to stay late to fix our issue. To my surprise I decided to look at some phone cases while he worked and he was done installing a new activated sim before I even really even had the opportunity to shop around. Where you would expect to then be harassed to spend hundreds of dollars on stuff you don’t really need. He instead asked me what else I needed and then offered to walk me through whatever product I was interested in. By the time we were done I felt very satisfied in what I had bought from him seeing as I did have products I was interested in but don’t usually shop in person due to salesman. I’m very grateful to have a store like this local to me but if it wasn’t It would be worth the drive. If your ever in need this is the place to go and make sure to...

My Son went into the store and September 2022 traded a phone in for a Samsung galaxy 22. I believe they were supposed to use an upgrade we had and my son clearly thought that’s what they did. They said nothing about opening a new line but they opened a new line on my account, and did not use the upgrade. furthermore when I got my bill with the installments a month or two whenever they went on a month later I noticed that instead of it being like six dollars a month with the trade-in, there was no trade-in so the phone we traded in never got applied to the transaction. I called and complained about this. I have been calling and complaining about this for months since September 2022 And I’ve been a customer for 18 years yet. AT&T has done nothing about this and I have an extra line on my account that no one‘s ever used so I finally filed a fraud report that’s been months ago and I’ve heard nothing from them. I’m very disappointed and I am I’ve already paid like I think 16 installments for $27 a month. It should’ve been six dollars come to find out the original employees working at that store. We’re all fired, and all new employees were hired. I still would like something done about this...

I would not recommend coming to this store. Me and my boyfriend were trying to get help from Bradley S with upgrading our new phones, while doing so he said that we had to have the protection plan for the first 30 days and there was no way that we could take it off and we had to have it for at least the first month of having our phones. While in the process of getting our new phones I simply asked what type of plan I had and if I could come in later to upgrade if I wanted to and he said yes you could. Well I had to go back to a different AT&T and had a lady check my account and he upgraded my plan without me knowing, and the lady at the store said we did NOT have to have the protection plan if we didn’t want it. He lied about the protection and upgraded my service without me knowing. This is highly unprofessional and he did things that would benefit him and not his customers the only reason I know that is because the lady told us that he makes money off of that. Not only that my boyfriend called up there and when talking to Bradley at the end of the conversation called my boyfriend bro, who does that very unprofessional and is not...