At Home — Local services in Blaine

I wish I could give zero stars but a 1 will have to do. I recently purchased 8 open metal sphere decor items from the clearance section that were marked as a red-line (50% off). I was in a rush that day and did not review my receipt prior to leaving the store. When I returned home I noticed I was charged full price for the red-line items that I purchased. I went back to the store 6 days later (I live out of town) with the items and my receipt. Despite the fact that the items were marked with a red-line, only two of the decor pieces were truly clearance, however when I purchased the items on 4/26, the cashier only rang up one or two of the decor pieces and scanned the same 2 items on the counter to account for the remaining 6 decor pieces in my cart. Seeing the mistake was made by store employees for marking incorrect items, I was hoping they would honor the discount per the advertisement. Unfortunately, I was not honored the discount for the 6 of the 8 decor pieces. I began shopping back in the clearance section pulling other red-line items to be price checked and the majority of them came back as non-clearance items. I than began matching UPC numbers from the website decor items on the shelves and there were several items that were incorrectly marked as well as items not marked clearance when they should have been marked. Staff were not accommodating to their mistake and could not offer any solutions. During my entire visit in the store when I was asking staff for help, they would advise that they would check for me and never return only to be seen doing another task in the store. I am very disappointed in the lack of customer service at this location and this store as a whole as there is a clear issue with product advertisement. I bought the items for my wedding that is less than 5 weeks away and I had to leave with different items that are similar, however they were full price and much smaller in size. It is sad to see that the staff were unwilling to make any acceptations (No discount, no price honor).

It’s now end of June and I have spoken to customer service and both the store and district managers for the Blaine store. Each interaction I had with them they promised to make things right and offer me a gift card to return to the store. I have yet to receive any further updates or the promised gift after I gave my mailing address information to both the store and district manager. Customer service is not a top priority for this company.

I do not recommend shopping here to anyone unless they want to experience poor customer service or be charged full price for clearly marked...

This place has a lot of staff which i guss is ok. It is hard however to get help in the store because you barely can find anyone on the floor except the cashiers. But my biggest concern is how they designate what can be returned after purchase. I have shopped there several times and each time I checked with the cashier on the return policy and they all made it clear that you have 60 days to return if the item is not removed from the original package and you have the receipt. This last time I never checked with them before buying because I assumed everything in the store is guided by the same policy above. W e shopped for over $600 worth items We came home to realize that we picked wrong matress size among the things we bought so we decided to return it. When my husband returned it he was told that matress is one of the items that can not be returned. Unfortunately we had not checked the receipt to see the tiny inscription on the recept with that information. We are now stuck with a dull size matress that we had no plan for. From now on I will buy things where I can return or exchange because there are many furniture stores that have that provision. If you chose to shop there make sure you know all that is at stake. No...

First time here. Very nice and spread out. Didn't feel cluttered or squeezed in at all. However, the prices seem a little far fetched for the furniture. Specifically, these cute little stool looking end tables. They are perfect for my elderly mother who can actually lift them but the small one was $39.99, medium was $49.99 and the bigger one was $59.99. That's just outrageous. I mean by all means we are budgeting but we found the perfect tables after months of searching and there is no way that would make sense, even with one coupon. No deal on buying all 3 either. Yes, some nice deals throughout the store and again, everything was really roomy. For that I thank you. Unfortunately I am extremely sensitive to smells and whatever you have in those paper sachels hanging on a end cap up front was way too strong. I smelt it as soon as I walked in, all the way through the store. Of coarse this is not your problem but I won't be able to come back. Very nice concepts. New fella at the register was great. He is new to our area. Super helpful. However we were not greeted nor did we see one person working there or asking us for help or even if...