Reverie — Local services in Bloomfield Township

I have to admit the truth of my experience. At first, i was extremely unhappy with the way my case was going with Reverie. The first person that i spoke with and opened up a case to resolve my problems was not helpful at all. The bottomline with her was $225 had to be paid and then she could send a technician. I have a warranty and the bed is less than a year old. My husband and i are seniors and we don't have money to throw around. After going back and forth, i asked for her supervisor name and number. Anyway, i got no where for weeks. This started on or around June 26, 2020. I kept calling to get help. The next person was cordial, but i got no where with her as well. The 3rd person, Alex (Alexon) was the worst of all. I am angry, but only because i have not gotten any results with this company and now it around July 22, 2020, all Alex wanted to tell me is what she couldn't do, therefore, i decided to give her my credit card so that she can send out a technician. She did explain that i would only get one technician per troubleshoot and then i would have to pay again. She explained that the first $225 was for the technician to come out and determine what is wrong and if it was a manufactured problem; however, i would have to risk that it may or may not be a manufactured problem. I explained to Alex that i had paid someone to check it out and the motor was not working. She was still adamant about me paying for the technician. After we hung up, i was so disappointed that i had purchased the bed, but my husband needed it for his head lift and of course the massage. It left me with not wanting to purchase anything from Rooms to Go. Also, it taught me a valuable lesson, and that is to research and no more about your warranty before making a big purchase or any purchase really. It wasn't until July 23rd, 2020, i received a call from Diamond at Reverie. I was shopping in the Walmart and it wasn't quiet, but Diamond was clear and concised. She explained to me about my warranty and she apologized for the way that my case had previously been handled. Diamond actually has restored my confidence in Reverie. She has ordered my part for my bed and i will get it shortly. She refunded my credit card back because she said that my bed was less than a year and was tell under warranty. Diamond is the kind of person that i would have had on my team when i was in the workforce. A business can only thrive with excellent customer service, better cores. I do hope that Reverie recognizes how outstanding Diamond is, and i give 5 stars plus to her. Thank...

DO NOT PURCHASE A POWER BASE MANUFACTURED BY REVERIE The amount of frustration my wife and I have experienced interacting with this company has been overwhelming and disappointing. We were newlyweds when we purchased a Purple (Reverie) power base from Macy's on March 21, 2019. We invested $1,349.10 and $91.00 in tax on a Reverie Model JB-MP-208-C1. We value our health and wanted to invest in ourselves since one of us were in a car accident and have chronic back pain. This was such an exciting time in our lives. 6 months after purchase, the base stopped working. We contacted Purple and Macy's who referred us to the manufacturer, Reverie. We contacted Reverie multiple times by phone with no answer. Multiple voicemails were left with no response. On 09/16/2019 we reached out to Reverie via email. On 10/01/2019 (2 weeks later) we finally received an email response from Shynita Williams providing us information on how to check the power source, etc. Everything was completed in the step by step instructions provided with no resolution of the problem. 3 more emails were sent to Shynita on 10/1, 10/3 and 10/6 with no response. On 10/7/2019 we received a response stating a new control module would be sent. However we waited until 10/18/2019 (2 weeks) to reach out regarding no delivery of module. No response from Shynita. We reached out again on 11/4/2019. No response (Now 50 days since initial contact). A few days later we finally received our new module and the bed was working again. However, the same issue happened again on 09/02/2020. We proceeded with the same frustrating process of attempting to contact customer support. Many voicemails and emails were sent over a week period with a response by Micah Mason on 09/04/2020. For an additional $30 we had yet another control module sent on 10/19/2020 (48 days) which was delivered a few days later. HOWEVER, YET AGAIN the new control module stopped working that same day. We have reached out multiple times without a response. It has now been 2 years since the purchase of this bed and it has only worked for about 50% of the time. We now have what is essentially an expensive bed frame. We will NEVER buy from Reverie again. After reading reviews from other customers it is hard to understand how this company is still in business and securing contracts with big name companies. We have purchased a Sleep Number bed this week and are looking forward to...

I bought the Tempur-pedic Cloud with the adjustable base 13 years ago. It has a 20 year warranty. The metal end of the frame where the legs attach started to warp and bent the legs. I start a warranty claim with TP and send them all the sticker and tags and pictures that they asked for. Those clearly show that it is a Reverie bed frame. TP then asks for the receipt, I go to the Mattress Firm where I bought it and they provided me a receipt, which I then provided to TP. Only then did TP tell me that Reverie was a separate company than produced the frame, for them, but that TP would not honor the warranty and that I would need to contact Reverie. I contact Reverie, and just through all their hoops only to have them tell me that I was out of luck, but that they would be happy to sell me a repair kit or give me a 25% discount on a base. Needless to say this is terrible warranty practice and even worse customer service. If you purchase from Tempur-Pedic or Reverie, just understand that the warranty is entirely useless. They won't tell you that up front, they will first require you to jump through hoops in hopes that they can quickly dismiss you for reasons such as not having a receipt. Only once you've completed all their tasks they will then tell you that you're out of luck. I've asked for someone to call me to discuss this, and I've been told that they only reply via email. They will not reply to your emails after they tell you that you're out of luck. You...