Mattress Firm Bloomfield Town Square — Hotel in Bloomfield Township

Buyers Beware, spent over $4000 on a king size Purple 4 mattress only to experience the worst back and neck pain I’ve ever had while sleeping. This mattress was sold to me by the staff knowing both me and my spouse are side sleepers, after calling Purple Customer service I was informed that the 4 mattress is not recommended for side sleepers and is the reason for the back and neck pain. Mattress Firms customer service is absolutely terrible. The are refusing to exchange the mattress or do anything to help our situation, we’ve had the mattress for 8 months and our problems have become worse with time so now we are stuck with making payments on a $4,000 mattress only to wake up every morning in pain and dread sleeping on the mattress. Both me and my spouse have been to multiple chiropractor and massage appointments because of this mattress. The Sale’s Persons Job at Mattress Firm is to sell a mattress that is right for the individual customer, instead of selling us a mattress that is great for side sleepers she decided to up sell us on the most expensive Purple Mattress. Mattress Firms Slogan is “Better Sleep, Big Savings” my experience has been “Worse Sleep, More Money” If you’re thinking of buying an expensive new mattress from Mattress Firm thinking it’s going to be the best sleep you’ve ever got, DONT. I slept much better on the $250 bed in a box mattress I...

PLEASE SAVE YOUR MONEY AND NEVER BUY FROM HERE OR ANY MATTRESS FIRM. For someone who has knowledge on mattresses for “10 years” we were sold a mattress based on what we were told all the way down to the way we sleep. We purchased a purple mattress level 4 over $4,000 only to find out after many chiropractor visits and massages the one we purchased is not made for the way we sleep. We bought the fancy $100 Tempur-pedic pillows a piece and the special $100 sheets only to be so disappointed. Clearly money was not the issue— The girl who sold this all to us was certain this was the best bed and made for any kind of sleeper only to find out through THE COMPANY PURPLE ITSELF that the mattress we purchased was NOT made for side sleepers and that’s where our problems are coming from they frowned upon it. Now 7-8 months into this with aches and pains (severe pains) and sleepless nights there is no effort from mattress firm to make this situation better. This place is an absolute joke they tell you what you want to hear and show you the door after they get what they want. If you have ten years of experience in something you should have knowledge in all aspects of the product you’re selling. So “clearly” That’s not the case sleep expert. TAKE YOUR MONEY ANYWHERE ELSE. I WOULDNT GIVE THIS PLACE A SINGLE...

I purchased a queen size Nectar mattress from Mattress Firm. I received the mattress in the mail 6 days later. When I opened and removed the mattress from the box, I found out it was a king mattress. I called the next day and explained my situation. It took two and a half weeks to get an answer on how they were going to solve the issue. The simple solution of picking up the king mattress and shipping me a queen mattress, which should have been done day 1. During those two and a half weeks, I had a king size mattress I had to walk around in my studio apartment. I asked a couple of different times to have someone pick it up and get it out, but that never happened. I do not understand why it took two and a half weeks to implement a simple solution as this. I was told it was due to corporate policy and Nectar not responding. To me it seems like the policy should be get the incorrect mattress out of the home and get the mattress that was ordered to the home as quick as possible. Then the two companies deal with the return policy while your customer is happily sleeping in their new bed. I understand there are two companies involved, but I believe Mattress Firm needs to review their return policies and fix them, so no one else has to go...