Ulta Beauty — Local services in Bloomington

I picked up a few items at my local Ulta, including a bottle of Philosophy’s Amazing Grace Rose Ballet Spray Fragrance. I noticed the display was listed for $22.00, and there were several bottles behind it as well as the different scents of the same size on the same shelving row listed for $22.00 too. Upon checkout, it rang up for $50.00. When I mentioned this to the cashier, she seemed to disbelieve me, so I walked her to the display to show her my item displayed with a $22.00 cost as well as an entire row of similar sized Philosophy scents with equal pricing displays. She told me they were in the wrong spot and it wasn’t stocked right. I asked her if the store would honor the display price and she told me no. It is NOT up to me as a consumer to discern prices that are displayed incorrectly, especially an entire row of items. Every other retail store I’ve been to has always honored their displayed pricing and corrected the issue internally. This kind of confusion is why many consumers elect to do amazon or other online sites. I was not offered any apologies for this either.

Last week I also had gone to pick up some gold under eye brightening masks I’ve seen on skincare blogs. When I asked where they were located, an associate took me to a Peter Thomas Roth display and showed me a $90 item. I asked if there were any others as the ones I’ve seen online are in the $10-15 range, but she said those were the only ones they had. Today I found the ones I was looking for by stumbling upon them in a different area of the store for $10. Seems like I was being misled to purchase a much more...

I love makeup, and hair stuff so of course I love Ulta, but the staff is something else to be desired. I live not 2 mins from here, and when I need something beauty related this is where I go. However, my problem is that every single time I go, and buy something that has a "free item" is gone, or they can't find it, or they don't know what I'm talking about. Saturday went for Hairspray (not knowing of the sale), and right when you walk in the door was a bunch a different ones on display with a big sign that said "free gift." Grabbed the one I wanted, waited in line, got up there, ringed me out, and I asked which free gift came with it, and the lady was super rude "what are you talking about." I explained, and her response was "I don't know." She looked at the other cashiers for help, and they just looked at me, and pointed to the shelf behind her. She had to ask what free gift it was (the sign said.) She couldn't find it, just grabbed something, and threw it in my bag. If you work here you should of seen the signs all over the store.... I wish this was the first time this happens, but nope. So Sunday when I needed shampoo, and conditioner I went to beauty brands which was a few dollars cheaper, and the safe...

I was beyond shocked at my stop at Ulta today. I needed to get more face serum, and was stopped dead in my tracks because there was screaming coming from near the restroom area. Apparently a manager was yelling at another employee. I left immediately, and will NOT return. I feel terrible that I didn't step in for that employee. I hope she reports that behavior to corporate, and the better business bureau. That is absolutely unacceptable workplace behavior. I will have no part in giving my business to an establishment that treats their employees with such disrespect and disregard. Shame on you! I will also be reaching out to corporate about the disgusting behavior of this "manager". I believe that the company should be aware of her abusive actions, as a person in charge, that are made acceptable there. I am also posting on social media, because my friend group has way too much class to continue to support Ulta, when they allow that behavior to be acceptable.....and they deserve to be made aware. Never again will you get my business. Thank you Sephora for helping me pick out my serums, and for the fabulous customer service. I will ONLY go to you for my...