Ashley Store — Local services in Bloomington

I’m really hoping this is the only review and day I have to return to this location. On November 19th, I decided on a couch I planned to purchase. I noticed that the Black Friday sales had already been displayed for certain furniture/couches besides the one I picked in particular. Just to be sure, I asked an employee if that couch was gonna go on sale as well, but they told me no and that the sales going on are what they have. I proceeded with the purchase anyways because I liked the couch. As someone who loves to decorate and buy items at a reasonable price, I looked at the Ashley Furniture site today on Black Friday and saw THE COUCH I PURCHASED JUST LAST WEEK ON SALE! I went to the store November 29th to see what could be done for the price adjustment and some of the staff members at the bloomington, Illinois location are giving me a strange look, yet not saying anything. Sean White, was very understanding of my situation and sent me to a lady by the name Carl Runyon to correct the amount I paid. Correct me if I got her name wrong. She sat on the other side of the front desks closer to the entrance. She didn’t say a word to me, but her face said enough. I began to ask questions regarding my money and she responded in a non customer service manner. That was just off of one question. I began to ask more questions just so I didn’t have to return. I asked for a printed copy of my receipt just for confirmation and she tells me it’s emailed. I ask for a physical copy and she walks off without saying a word to print the ONE SHEET OF PAPER as if it’s a...

Look in store but buy online!!! We went in for Presidents’ Day sale, but the markup on the furniture was grotesque. We bought the same sofa we saw in store online for 48% less than the in store price. Even if it wasn’t on sale, the online price was 40% less than in store. Out of curiosity I looked at 10-seat sectional which was almost 7k in store but $2,500 online.

The huge price difference rubbed us the wrong way and made us very skeptical of this particular Ashley store — (Ashley runs on a licensing model, so prices between stores vary). As the workers need paid, I highly doubt they would match the price online along with free shipping.

The huge price difference really made it seem like any price break you got was a “good deal” and would probably end up charging you more than you would pay if you get it online. That really makes it seem like they prey on people who aren’t great with technology and have only bought furniture from a salesperson (usually older people). Just felt slimy.

Shipping if we bought from the store would be $103, it’s free shipping online or $130 for someone to deliver and build the furniture in your home.

In conclusion, be smart. If you like something in store, sit there with your phone a minute and check it out online. Or write down the product information and go home and check on your computer. Most likely, it’s cheaper with better shipping/delivery options if you buy the exact same...

I am only making it 5 stars because I want everyone to read this. Please do not purchase from this store. At first we had help from Zachery and it all went well. Then our furniture got delayed. We made another agreement to have it shipped to our house on May 14th or we would like to cancel and get our down payment back. He agreed and let us know he put us down for that date. Well 14th of May comes up. We cleared our day out and made sure we stayed home to wait for our sofa to arrive. We noticed there was no text or call from anyone. So finally it was around 2 and we called, texted no answer. We went to the store and asked about the sofa. Turns out he never changed it to the 14th and made it for the 18th without telling us. The communication was awful. Then we asked to cancel and refund, they told us they couldn’t do it since the manager was gone but that they did cancel it. The next day Zach calls us asking if we still wanted the sofa. We were confused the day before they had said they cancelled it? So now they are stating that the only way we can cancel is to give them 30% of the money. The manager then told us we can go down to 15%… like that makes things better. Even though they were in the wrong. I wouldn’t have minded waiting 4 more days but the customer service was horrible. They had no regards for people’s time and hard earned money. They took our money, wasted our time...