Sleep Number — Hotel in Bloomington

In store experience has been great and everyone has been really helpful. The delivery experience has been a different story. First delievery went okay however they did not take my old mattress as promised because "truck was full" and would come back another day and pick it up next business day which they did (not ideal but ok). Then noticed same day as delivered a deep tear in the headboard. Called into customer service and they are sending a new one out about 1.5 months later. That time comes and was supposed to be delievered today however got a call 10 minutes before window that unexpected issue they now have to delay until maybe tomorrow but unknown delivery window/time.

Overall yeah I like my bed and people are/were nice throughout the process but these are expensive beds and I expected better quality control and delivery service when spending this...

We were interested in possibly upgrading our nearly 16 year old Sleep Number bed. Ian, the store manager, stayed even after the store closed in order to make sure that we were satisfied with our choice. We were able to try different beds and pillows while we were in the store. Cleanliness and safety precautions were in place the whole time. This store has had no COVID cases. There is even a guarantee on the pillows after purchase to make sure you are completely satisfied. Ian helped us find what we wanted without pressuring us into purchasing anything we didn't want. He also helped us find savings in addition to the coupon we had received in the mail. I recommend the Bloomington Sleep Number store for anyone interested in a quality sleep and great...

Buyer beware if there is even the smallest chance that you are not sure a sleep number bed is for you do not get this bed!!!!!!! Because they charge you 270 to deliver the bed and 270 to get the bed if you do not like it and wish to return it. So it is not a free trial do not be fooled. It is 540 to try. Also had to beg them to come get the bed as well would not except no easily that it was not for us. Also if you finance the bed with them when you get your statement it gives no explanation of your charges so keep your receipts from the store. They also say it is not a Sleep Number Credit Card even though that is how they...