Mr. Appliance of Cincinnati — Local services in Blue Ash

I hired (still in the process) Mr Appliance to fix a refrigerator I bought from an auction. They came out and gave a quote (June 8). He told us he has done 4 others like this one (gave me confidence that he knew what he was doing...). After a few days I let them know I wanted to move forward. They had to come give a second quote because it was a bigger project than expected (June 18th). They then scheduled to do the repair a week later after they ordered the parts (June 25th).

The two repair men got to work. They took all the bad parts off and then started to put it back together. This is where it started to go down hill quickly. Repairman 1 was using repairman 2's torch. He ended up burning through some of the new parts. Luckily he had a spare so it didn't slow him down, but for someone that said they had 30 years experience he didn't show it based upon this. He said he was to lazy to get his own torch out of his truck. Then he said because of this type of freon he was not suppose to use a torch because it can start a fire (great!!). Finally he got it back together. Then they both realized they didn't have the right Freon. This is what really frustrated me. I can completely understand if something doesn't work and you need more parts, but every fridge needs freon and they didn't look to see which one to bring. So the one guy left to go grab the freon. He came back with it about an hour later. Then they didn't have the parts to put this freon in. So I was told I would get a call the next day to get it done. No call until the following Tuesday from the main office to schedule for that Thursday (July 2).

They showed up with the freon and the part they ordered to install the freon. Guess what they couldn't put the freon in because they the part didn't fit the freon can. Something they could have checked before even coming out to my house. they decide to wait until they got to my house to see if the can and the part fit together.

In the mean time I told the scheduling person how frustrated and unprofessional this was. So I got a call from the parent company. She started immediately justifying their case and how they don't do these (however the first repairman said he did 4 prior to mine). Then she started throwing out names of people saying that it's not their fault. This person didn't even come to my house. Found out this is the owners son. The way she was telling me, it made me feel like they were trying to bulldog me to get me to shut up. She didn't even ask for my story. So i told her my version which was drastically different from hers. She eventually understood my frustration. So she talked to the owners and they gave me a small discount, but they reiterated how much they had to spend on tools to fix my appliance.

So they question I have, why did you take this job? Why is it my fault you had to spend a ton of money on tools to fix a appliance? I run my own business, so i understand buying tools to make your business better, but why put it on me? It feels like a slap in the face to be treated this way. I will say the lady from their parent company has been by far the nicest of them all.

So I got a call the next day to say they would schedule me for the following Thursday (July 9). So July 9th rolls up. I got a call in the morning from the scheduling person saying the part will delivered around noon and the repair person would be out there around 4-5. Then got a call that he was running a little behind. Finally I got a call from the repair person saying he can't come because he doesn't have the part. He said he would call me Friday (next day)... no call. I still don't know when they are coming out.

I have no problem paying them for the parts, but to be billed for an awful service and problems that is entirely Mr Appliance's fault. I should get a much larger reduction than they gave me. They should have never taken the job, instead it has become a huge mess. Update. Fridge still doesn’t work. Update - Mr. Appliance refunded all but an inspection fee. Grateful after the...

Let me tell you a joke.... A guy walks into a condo who works for a company that repairs appliances.... So here's the background, the dial on my stove is broke, It was broke in the on position so it's been unplugged.... I called the company, told them what was wrong... told them that the dial needed replaced... They asked for a model number and pictures so I sent them and I stressed to them that I needed this fixed as soon as possible. They told me that there is a diagnosis fee of $129 and I told them there was no need to diagnose it because it's the dial that's broken and I sent pictures. So back to the joke - a guy walks into a condo who should have known the problem with the appliance and who should have had the part with him.... It's not this guy's fault..... Showed him the stove and he sees the broken part and tells me he doesn't have parts with him, he says he could return on a different day with these parts. He proceeds to tell me that the job will cost $268 to do a 2 minute job and that includes $129 for diagnosis fee... yet there is no diagnosis being done. I quickly cut ties with this company and I will go with a more honest company to fix my stove even though I'll be without it for probably another week but I'd rather do that than pay for a diagnosis fee when there was no diagnosis to be done. after cutting ties with his company I googled the part from GE it is $26 plus $11 shipping. I understand how companies work they mark up parts so we'll call it a $50 part and then they want $218 to remove six screws unplug the old part and plug in the new one and put the six screws back in. After watching a YouTube video the whole job takes less than 5 minutes...

After cutting ties with this company I received an email from them trying to charge me a total of $428.29. so either they want to keep poking a bear or there's confusion as to them thinking the job got done and if that's the fact I could have bought a new stove for approximately $800 but I think they're just trying to poke a bear.

Edit: The bill sent to me was in fact a mistake The billing department thought that the job had been completed.... But with that in mind 428.29 to replace one dial is...

My dishwasher would not start last night. I called Mr. Appliance Cincinnati this morning at 8:am and a very nice woman named Amanda answered the phone. I explained my problem and that I needed it to be serviced. She explained the cost up front for the service call and that it would depend on the repair as to the rest of the cost. She said she could have someone there between 9:am and 11:am today. I was surprised and happy for the quick response. She said the I would receive a call when the service tech is getting ready to come to my home. I received 2 text messages and 2 emails that their service tech was in route. The text included a picture of Jim standing in front of his truck so I would know who was at my door. I also then received a phone call to let me know he was on the way. What amazing service and great communication. Jim arrived at my door with a Mr. Appliance floor matt on my porch to stand on and booties on his shoes to protect my floor. He diagnosed my dishwasher and found out pretty quickly the problem. I was very pleased with his quick diagnosis and repair. The cost was very reasonable and they take all forms of payment. He had me sign and initial his work order on his iPad and emailed me a work order receipt. I was very impressed with Mr. Appliance Cincinnati and would recommend them many times over. Thank you to Jim and Amanda for the great experience with...