Birch Hill Suites Cincinnati Blue Ash Extended Stay Hotel — Hotel in Blue Ash

This would be a great place if they weren’t , racist or prejudice. The slimmer third shift employee picks on pregnant women and talks to people any type of way. The maintenance man with the beard likes to talk to people any kind of way. The manager who runs the establishment will smile in your face and tell you one thing just to go run and tell her staff the complete opposite. Not to mention they have signs all over the place saying that you can’t bring a dog in the main hallway or have them in an elevator or you’ll get evicted. That only applies for black people because they let people not of color ride the elevator with their dogs and let them use the bathroom anywhere hallway included. I stayed here in the past and never had a bad experience but this new staff they got when they changed the name of the hotel is very unprofessional. They pick favorites when it comes to the transients and residents. I will never refer anyone to this establishment ever again. I hope they get shut down or replaced by honest, respectable, and...

Absolutely unbelievable. Staff, including management, sit outside the doors smoking, talking about people they don't like and playing on their phones. You have to walk through the cloud of smoke just to get into the doors, and they have an attitude of you interrupt them to ask for anything. The security person is never in uniform and only goes by a nickname. He follows people around, especially children,acting creepy and only after you complain do they tell you he is an employee. Even though no one even knows his real name. The rooms are moldy and smell like pee, not to mention the roaches and other bugs. The washes leave your clothes smelling like mildew. The pool is down, and not maintained at all even though it's advertised as a functioning amenity. Microwave was broken, oven knobs are broken so the stove doesn't work right. My room was supposed to have a dishwasher that's just missing. The room was filthy and stained and if you complain you're basically told you can just leave. Not worth the...

Me and my little family had to live here for a year while we was looking for a home to transition into. The entire stay we was treated fairly and most importantly my kids was treated like they mattered. The gm is a really good person who goes out of her way to help everyone that knows how to act and if you are honest with her. The staff for the most part are good hard workers that also go out of there way to help you as long as you know how to treat them. The hotel is an extended stay which means long term stay so you have good ppl that have fallen on hard times that live at this hotel it is not for one night stays like your regular hotel. It does have issues but the gm Stephanie goes above and beyond to solve these problems everyday. You have an older woman Carol that works the front desk that is family to me and also works hard at solving problems. Thank you guys for being awesome to me and my little family while we stayed there. I will never forget how good you was to me...