Diamond Center — Local services in Blue Ridge

The settings on my great grandmother's 100 year old platinum engagement ring were a little loose and I was afraid the three karat center diamond may fall out, so I took it to the Diamond Center in Blue Ridge for tightening and to have the prongs built up with more platinum. I must admit I was a little leery after reading some of the reviews on this place, but I took it in anyway. MISTAKE!!!!! When I went to pick up my ring, to the surprise of the sales rep, I had brought my own loop so I could inspect the work. Not only were the prong settings rough and full of pits and peaks, but the filigree mounting on one side had been completely disfigured and melted. I was horrified and sickened. The prongs could be repaired, but the 100 year old mounting was forever ruined. When I told the salesclerk about it and asked her to look at it, she did admit that there were a few rough spots on the prongs that needed attention, but she denied seeing what I was seeing as far as the mounting being destroyed. So I told her I wanted the repairman (I call him that because he is not a jeweler in my eyes) to look at it, which he did and he denied seeing anything. So I called over another salesclerk and she denied seeing anything. By this time I was livid and it was only when I practically drew them a picture that their eyes opened to see the irreversible damage done to my great grandmother's ring. Of course then he denied causing the damage, but I fully inspected that ring before I took it in and it was perfect and it being the ring that it is, I know all the history and work that has ever been done on it. I was not walking out of the store with it until something was done. He said he would fix and polish the prongs holding the center diamond and "try" to do something with the disfigured setting. I left with my stomach in knots, and came back in about two hours. The prongs were fixed right this time, and the disfigured filigree had been smoothed over with a few holes put through it to try and make it look lacey, but that side of the mounting is forever ruined. This is my experience with the Diamond Center and I will NEVER go back in there and would not recommend them for any needed work or repairs. If I could I would have given this place...

Very unprofessional. I was trying to get into the store. A woman was talking to man she clearly knew and was kind of blocking the door. Okay, cool, no worries, they were having a conversation. I patiently waited, clearly trying to enter the store. When they were done talking I started to open the door, the women pulled it back from me and said "we're closed", slammed and locked the door. Now, this was around 3 p.m. on a Saturday. The hours posted state they're open until 5 p.m. Maybe they were leaving early or having a Christmas party. I get it, this time of year that happens and I fully understand. There's just a way better way to handle that situation. Clearly, she's an employee who doesn't care. Or, she's an owner that doesn't need my money. I got me wife some nice diamond stud earrings for Christmas. I was totally planning on buying them there, for the convenience as I'm a local and was doing Christmas shopping that day and Blue Ridge has a T.J. Maxx and many other great shops. Not to brag but, they were not a cheap pair of earrings. I saved for 2 years to get these things! Anyway, I found a great place down the road in Blairsville that had what I wanted and they were very nice. I'll never step foot...

I took my ring in to have a stone replaced in October 2020. I called one month later to check on the status and I was told that they were trying to find a stone to match the others (tanzanite). Seemed like a reasonable response so I waited. I month later I stopped in to check on the status and I was told that they were not able to find a stone to match and they were going to send it off to someone who could match it. Again, seemed like a reasonable response. 1 month later I called again and was informed that John would call me back with the status of my ring. Again, I waited for a week for a return call and did not receive one. So, I stopped in and found that my ring was still there and had never been sent out. Needless to say I left with my ring and will never ever return. This is the worst customer service and I would definitely not recommend this place to anyone. I'm not sure how they stay in business other than the fact that they are the only...