Big Frog Custom T-Shirts & More — Local services in Blue Springs

My experience with big frog was very frustrating and ultimately was a complete waste of my time. I simply wanted 3 shirts of the same type in different sizes with my own custom image. This is supposed to be their specialty. The first issue was the lack of wifi. I had brought an iPad pro with the file and they were completely unwilling to let me use their wifi because "it might get messed up." I'm sorry what year is this again? How do you have a digital print business without wifi for customers. The owner obviously could care less if its convenient for customers and is completely inept when it comes something as simple as wifi. I should have known right then that they wouldn't be able to help me. I explained very clearly that I wanted as big of a print as possible(at least the size I had drawn it) and they told me no problem. Well it was a problem apparently. At no point was the actual size of what the print would be explained thoroughly. I went to pick up the shirts was dissatisfied and that's when all the options of what we could have done came to light. Too little too late. The staff was polite but that's not worth much if they aren't very knowledgable or forthcoming about the process. Oh and it was almost 80 dollars for 3 shirts. They did refund my money after I asked. Overpriced and overrated would...

We needed 11 shirts made for a family trip to Disney. The employees at Big Frog were so helpful in designing the shirt we wanted and we were able to get them in just a couple of days (we had to special order some kids' sizes). The shirt design turned out great and we got lots of compliments on them at Disney World. What was so amazing though is their customer service. Somehow, en route to Orlando, we lost one of the 11 shirts. As we wanted family pictures in the shirts, we were upset that one family member would not have their shirt for the trip. We called Big Frog and explained our situation. They went above and beyond for us. They contacted a franchise location down in Florida and sent them our shirt design so the Florida location could print another shirt for us. We got it the next day and we were all able to have our matching shirts for the trip after all. We appreciate this so much and we will be recommending Big Frog Custom T-Shirts to...

Big frog catch phrases: “it’s not possible in that time frame” and “we can’t do that fabric”. Told me on the phone they could do rush orders, until I got there.

Then they told me the fabric I brought in wasn’t possible to print on in the time allotted (48 hours).

I went down the street to Custom Tees, and had the complete opposite experience. Custom Tee’s catch phrases: “it is possible in that time frame” and “we can do that fabric”.

Here is a comparative overview:

Big Frog price: $40 per shirt. ($30 + $10 rush fee) . “Can’t do it” attitude. 2 business day “rush” delivery.

Custom tee price: $19 per shirt (no rush fee). “Can do it” attitude. Same day delivery. Actually, same HOUR delivery.

The decision is obvious. Save your time, and your money: go to Custom Tee’s down the street. They’ll have it done quicker than you can start your order...