Westlake Ace Hardware — Local services in Blue Springs

Worst customer service ever I was looking to buy a z9 swift stream 93rd drone I got to the store after work and still had some time before they closed I was debating which version I wanted and when I decided I called my wife to make sure it was in our budget because it was a pricier one while waiting for her to call back an employee older woman with gray hair, said sir you need to leave we closed at 9 and it's 9:03 I said my wife will be calling me soon to let me know if I can purchase this z9 drone she gave me a dirty look and said so what are you gonna do? This is unacceptable to act this way to any customer I said I guess ill leave then and she shuffled me to the door as I tried to see her name badge she turned her arm back to make sure I couldn't see the badge then as I was walking out she rudely said we open at 7:30 I'm so disgusted with this experience today I will be seeing the manager...

I normally love this store as the employees on the floor are so helpful. On this particular day, I came in around 7:40, not realizing the store closes at 8 p.m. I was looking for a few items and hear an employee on the next aisle assisting a customer. A woman, whom I assume was the manager was walking down the corridor at the end of the aisles and basically yelled out, "Make sure you tell them that the store closes in 10 minutes". Then she preceded to ask me if there was something they could help me find. Then she followed me until I found everything I was looking for. When I get to the cashier, all of the store employees were standing upfront like they are waiting for this dumb customer to leave. When I was leaving, I turned and said, "Be sure to hurry and lock the door" and they did! RUDE!!!! I understand quitting time and time to go home, but seriously, be a little more...

Don is extremely helpful and has the best customer service skills! We went in last year looking for some screws that we needed to re assemble an old crib. I was very pregnant and didn’t really think to take an actual screw to find the correct measurement. The only thing I had was a picture and Don took the picture and matched me with what he believed was the correct size I needed. However he wanted me to make sure if it was not correct that I go back and return it as he cared for the safety of my unborn child. He also let me know that I could buy a whole set of screws online for a specific crib by googling the name and serial number. I ended up having to return the screw and doing just what he suggested. I am so thankful for Don helping me in such way as he could of easily just gave me something close in size but he didn’t. Love this location and how helpful the...