Hilton Head Habitat For Humanity ReStore — Local services in Bluffton

I'm from out of town and currently house sitting for my sister and she always speaks so highly of this place. I went in earlier this morning to browse and was extremely excited about the pricing. It's about 3x cheaper than the HFH in Charleston.

I found a piece similar to what I was looking but it would need a lot of work in the refurbishing department. It was significantly scratched on the lid and back with what looked like possible water damage on the outside but overall in workable condition. Probably $100 or so to fix it up. I decided to browse the other charity and vintage shops in the area and see if it was still there later.

Came back a few hours later and the piece was still there. Had an older female employee strike up a conversation with me about the trunk I was intending on buying and being from out of town. Was all going very well and was about to ask if I could purchase it when she asked what I would be using it for. Since I had said I was somewhat concerned about the interior size.

So I told her I had wanted to refurbish it as a hidden litter box enclosure for my rabbits. Who are free roam in my house. I thought with some work it would make a nice furniture piece and could be used to disguise their litter box. She got very aggravated saying how dare I destroy a lovely piece of furniture for rabbits and the stormed off. Needless to say, I walked out. I'll pay the $200 price tag in Charleston instead of the $50 price here if it means I get to deal with...

My mother and I go to this store every Thursday. We love the volunteers and inventory. Today I was completely humiliated by the store manager, Jonathan, who I’ve seen many times. I purchased a large piece of furniture. My husband and one of the volunteers put it in the truck. A piece of wood chipped on my husband’s side. I decided to walk inside to see if anything could be done. Doesn’t hurt to ask! The manager comes in from behind and yells at me so the whole store could hear “you’re not getting your money back if that’s what you’re asking!” “Who broke it? Not one of my guys!” “You’re buying used furniture you know!” I asked him to stop yelling at me and I told him I’m not arguing about anything I simply wanted to know the policy/procedure when something breaks literally right out side of your doors. I never came in demanding anything. I wasn’t expecting a refund, maybe a suggestion on how to fix it at the very least. Again, it never hurts to ask! I’ve never been spoken to like that ever. I was so shocked that an older man would come in so aggressive and immediately yell at a young woman. Maybe he had a bad day, but I’m actually scared to go back. Young...

I will start by saying that this place (when it first opened) was AMAZING!! A huge variety of stuff with great affordable pricing, true to the nature of the store. I do not know WHAT has happened lately but wow!! Do not expect to find a good deal here anymore. You might as well go to a new furniture store, because you'll be paying the same price for furniture but the items at habitat are used, damaged or even broken.

I write this review in hopes to shed some light to those behind the changes. Your customers are not the wealthy with an abundance of money. Your customers are those on a limited budget, looking for a deal. Instead of ripping of your community by charging ridiculously high prices (for example a wooden headboard and footboard -fulll size-was quoted to me at $250!! A plain ol bed) for inventory donated to the company, try to support the locals by being fairly priced. In the end you may be contributing to the very cause you're...