Ruan Thai Cuisine — Restaurant in Bluffton

Absolutely do not understand how this place got so many good reviews. Yes the people seem friendly and the presentation was pretty (this is the only reason why we are giving this rating a 1-star), but the food is overpriced and extremely subpar. This is the second time we’ve been and again completely disappointed with the quality and taste of the expensive food we received. We gave it a second chance tonight and this time ordered different appetizers and entrees and again we were all very disappointed. We even told our waitress twice how much we did not like the food and what especially stood out is the calamari appetizer which was left uneaten except for the small pieces everyone took just to taste it and realize how bad it is! They didn’t even bother to apologize for the poor quality (chewy/gummy meat and lukewarm food temperatures) and tastelessness of their food but they surely didn’t hesitate to still charge us full price for everything. We will all not be going back...

Terrible customer service. My mother ordered a to-go order over the phone. I listened to her and it was correct. She picked up the food and when she returned home, part of the order was wrong. She called and all they said they would do is replace it…if we brought back the wrong item. (So, are they going to serve the item that left the restaurant with a random person, to someone else?? That is very unsanitary!) I called for my mom to ask for a refund on that item, gift certificate or discount for future visits for the entire inconvenience. They would not offer anything. Nothing at all besides just replacing the soup. This is VERY POOR SERVICE. I have worked in restaurants majority of my life. This was the restaurant’s mistake and they do not care about the customer clearly. It’s kind of ridiculously funny because they can’t even offer $10 for their mistake. Pinching pennies??? We will not be recommending this restaurant...

The food tastes good, and I don't mean to sound like a jerk, but this place is very overpriced. It costs over $16 for basic beef pad thai, and you only get about 4 very small pieces of beef, and about a $5 portion of noodles compared to every other Thai restaurant I've been to. It's kind of hard to not feel cheated. Putting a fancily cut radish on top of the same old pad thai you can get anywhere does not triple its value. They have also overcharged my boyfriend and I on multiple occasions and we very awkwardly had to correct them that they gave us back $10-20 less change than what our bill totaled to. I love Thai cuisine and really want to love this restaurant...but its hard to appreciate the food when you feel like you're being taken advantage of...