Soup City Designs — Local services in Boardman

I was very unhappy with my experience and will never go back there again. I ordered a customized t shirt on February 15th, 2020 and was told that it would take 2-3 weeks to get the shirt done. I went up to the store after the 3 weeks went by and asked if the shirt was ready yet and they told me no. About 2 weeks after that Covid 19 came around causing stores to shut down so i wasn't worried about the shirt because i knew of the circumstances. Once we were done with quarantined and things started opening back up I called and he told me that it wasn't ready yet but all it was missing was the rhinestones and that it should be done by the end of the week. I was continuously told that for 2 weeks and when i finally looked at my receipt i realized that i ordered my shirt almost a month before the quarantine even happened in Ohio. I tried not to get upset but what made me mad was that he kept saying that my shirt was ordered a week before the quarantine and that was the reason why my shirt wasn't finished. I continued to call and finally when i called i talked to the man and he said that i didn't have to keep calling because it was going to get done and when it was done they would call me. I didn't bother them for about a week and a half until i went to the store and talked to a young girl at the counter and asked if i could see the shirt because i was just going to buy it as it was and get the difference of the money that i had already paid for the shirt. Keep in mind i had already paid for the shirt because he made me which i didn't mind doing because i figured that this is how they did their business, but i din't appreciate that i was hearing of people who ordered stuff after me and still got it before me. I would have been very understanding if he had just told me the truth and had a better and HONEST time of when i would be receiving my purchase. When the girl went back to get the shirt she came back empty handed and told me that the shirt that was said to be ALMOST FINISHED had NOTHING on it. After i heard that i just kindly asked to get my money back which they willingly gave it to me but what was really disappointing was that the entire time that i was in the store talking to this young lady, the man or his wife that owns the store wouldn't come from out the back to even say anything or apologize to me for all the trouble that i went through. I will never tell any more people to go there because the fact that he couldn't own up to his mistake is just horrible. I hope the best for them and their business but I hope they become more well organized and...

The owner is absolutely horrible to deal with and doesn’t want to correct the mistakes the store made. I was told I was tying up a machine costing him money when I was figuring out the design with an employee. They embroidered a coat in the wrong place for me and did not want to admit they did it wrong despite the paperwork showing the layout different than what was embroidered. The embroidery was crooked in several places and I wouldn’t have been happy with that anyway. I spoke with the owner twice, he was rude each time and didn’t want to let me speak, he was yelling over me and even started speaking about my girlfriend who went in to pick it up when he wasn’t there. He is refusing to replace the coat. Now I’m out the cost I already paid for some previous embroidery there and the cost of the coat. I urge anyone to stay away as Soup City Designs has terrible customer service and believes the customer is always wrong. I’ve never felt more unwelcome bringing a place...

Very disappointed had lots of stuff done there that I was happy with. Sent a lot of people there for business as well and had a lot of future plans coming up. But my daughter purchase a shirt .Feb 15th never got it was told 2 weeks so he went with covid excuse when that had nothing to do with it and to top it off he kept saying it was almost ready. When I went in nothing was on shirt and here it is June10th no shirt. Taking on to many jobs not able to handle it recommended going some where with...