GameStop — Local services in Boaz

Stop by GameStop at 8:56 on 12/06/24 to purchase Charizard Ex super premium collection. I asked the employee Taylor specifically “What’s your return policy? I have an eight year old and it’s for Christmas” Taylor, said “I can give you a gift receipt and there shouldn’t be no problem to return them if you need too”. I found out today that my sister had purchased the same item from a different store and I walked into GameStop to file my return, and the employee messaged her manager to see what she could do in this case the manager said they couldn’t return the item, since they are consider “trading cards”… and that they couldn’t do anything about it. So I’m stuck with a $65.99 item that I wasn’t able to return due to TAYLOR not having knowledge on what’s the return policy for the store she works at and telling me I shouldn’t have no issues if I had a gift receipt. If TAYLOR would have informed me when i originally asked, I would have not bought them in the...

I drove from Albertville to this Boaz location. The little guy that helped us was SO nice! He saved me 10$ on an Xbox One remote trade in. We got home with our used remote and the headphone Jack didn't work! We called them and they told us to bring it back up there. We came right back and the same guy tried it out. We asked for another used one and he gave us a brand new one. Best customer...

This GameStop is super shady and untrustworthy. They lied to me about about my preorder, placed a preorder on my account that I did not authorize or want, and the manager refuses to talk with me. I have filed a complaint with the BBB, and GameStop hq has reached out to this manager, but they still won’t contact me. Save yourself trouble and go to Walmart right next door. Walmart is...