Little Caesars Pizza — Restaurant in Boaz

To Whom It May Concern,

I’m writing to share a frustrating and disappointing experience I’ve repeatedly had with the Little Caesars location in Boaz, Alabama. I’m not sure when new management or ownership took over, but ever since what appears to be a change in franchise ownership, the quality of service has gone downhill significantly.

Over the past two weeks, I’ve had at least three separate incidents where my phone-in orders were either incorrect, not prepared at all, or I was told the order was never received. On one occasion, the staff even questioned if I had placed the order that day, which felt dismissive and unprofessional. I wasted gas and a drive again today. I was time reordering. I can't get my time back. Also their energy effected mines . I couldn't enjoy dinner.

In addition:

Staff often don’t answer the phone, and when they do, they frequently misunderstand my order or repeat it back incorrectly. This results in wrong orders and wasted trips.

I’ve noticed a clear language barrier, as several employees do not seem to understand or speak English well. They are all Spanish speakers. I do my best to speak clearly and repeat myself, but communication continues to be a major issue.

In one case, I asked for Crazy Puffs with four cheeses and received regular cheese pizzas instead. I had to have someone else call to fix it, and the staff didn’t even offer to remake the order without hassle.

What’s even more frustrating is being asked to prepay in person for an order that wasn’t prepared correctly in the first place. That’s not acceptable. I don’t mind paying for food, but I shouldn’t be paying for staff errors and poor service.

This is the only Little Caesars in the area, so it’s disappointing that the experience has become so unreliable. I genuinely feel that this location is hurting the brand’s reputation.

I would like to speak to someone in a higher position about these issues. Can you please provide the contact information for the franchise owner or district manager?

Thank you for your time. I hope this feedback is taken seriously, because I used to enjoy this location — but at this point, I can no longer continue giving them my business unless there are clear improvements. I can't get my time back. I need good customer service. Smiles and greeting for non Spanish speakers would be nice. I can offer them conversational English for a fee. P.S. They have been out of boxes for the crazy...

Tried to call to pre order a pizza so I wouldn't have to wait as long on it when I got there. Kept saying "Wireless customer isn't available at this time" got there and they have a cordless landline phone so I thought, "hmm, Google must have the wrong number" so I asked what the phone number was and told them what happened when I tried to call. They said the phone battery is dead. But it's sitting on the charger. How are you going to have a business, especially a pizza place, that doesn't have a working phone? OR is it that the young crew you have in there doesn't want to deal with it and has it unplugged? Not sure which, just saying...that's a stupid problem to have for any place of business, but especially a...

Went in ordered my food had it out fast. Problem was didn't check it , trusted them to hold to their slogan of hot and fresh. Made it home went to give out the pizza to my family and the sausage pizza was old and hard the cheese was a different color than normal as it looked like it had been in there since the start of the day. The bread sticks were definitely not fresh either, super hard to chew and not even warm out of the store. Having to go back to get a replacement makes you want to just get the money back and settle for a burger. Starting to lose hope that the ppl of this town can actually produce fast food...