Essentia Organic Mattress — Local services in Boca Raton

UPDATE: we are going just about a year 1/2 since I purchased - I have to say, the mattress has changed. The bed is really hot now and there is like this ledge about a foot over from the edge where the foam doesn't move. I just don't get it. I have continued to stay at the stay-well mattresses in Vegas and I still like them, they haven't changed but this mattress is not the same. So disappointing honestly. I did write the owner but never did receive any feedback. I can't honestly recommend this mattress anymore.

posted about a year ago: I just love my new mattress! I have been following this company since I discovered them at their first Boca Raton store many years ago, in Mizner Park. At that time, we just purchased our Tempur-pedic Mattress and weren’t looking to make a change but loved the background about the Essentia mattresses and how comfortable they were. Over the years we noticed that they kept popping up so we tried the mattress at a few Wyndham hotels across the country as well as at every Vegas MGM property that had a Staywell. Honestly, I would have never been able to last during the 10+ Vegas trade shows that I do a year, without these mattresses! They are incredibly comfortable and help you to sleep so much better. They are cooler and you don’t toss and turn on them. You actually wake up feeling rested, which is not an easy thing for me to say. I get that it’s a larger investment and just so you know, it does take about 30 days to receive it, which is a long time, but it's...

When we bought the mattress through the Boca Raton store, after leaving three voicemails at the store without a call back. We had to hunt them down to place our order. We were then told it would be four to six weeks for delivery. Then, we received communication that there was a delay and to be patient. Then after múltiple attempts to get an updated delivery date, all of Essencia's replies have been vague and avoided committing to a date. Today marks over 9 weeks since we purchased the mattress and still do not have a delivery date. We were so excite to try this mattress yet the service has been very poor. Each time we reach out to them now vía email, they reply with vague responses about delivery yet avoid all the other points we highlight, for which we request a response. They are obviously not interested in customer service. For a Canadian brand wanting to grow within the United States, their emphasis on customer service is undervalued and they have completely missed the lesson on the lifetime value of a customer. Short sighted and...

Don't trust a company that claims to be organic yet uses formaldehyde... Also no gots or goals labels on mattress like all other organic mattresses. Shady business. They go from calling it organic foam. To natural foam. And back to organic again

From ftc website :

A second lawsuit challenged statements in ads by Quebec-based Essentia Natural Memory Foam Company, which has retail stores in six U.S. cities. The FTC charged that Essentia didn’t have appropriate proof to back up claims that its mattresses are VOC-free, have “[n]o chemical off-gassing or odor,” and — unlike other memory foam mattresses that “can emit up to 61 chemicals” — are “free from all those harmful VOCs.” In addition, the complaint disputes Essentia’s claims that its memory foam mattresses are chemical-free, contain no formaldehyde, don’t emit chemical fumes and odors, and are “made with 100% natural materials.” The FTC also challenged the truthfulness of Essentia’s assurance that testing confirms that its memory foam mattresses are VOC- and...