Keller Williams Realty Services — Local services in Boca Raton

I do not recommend any potential seller working with this agent. She is extremely condescending and is more focused on controlling the transaction than on her responsibility as an intermediate agent in a real estate agent. She did not represent her client well which was evident to all parties involved on the day of closing. She played games throughout the transaction and failed to understand the needs of her client. Some examples -

Property remained listed well over 2 weeks on MLS as "Active" after the execution of Sale Contract. Buyer met all conditions and deadlines throughout the process but she continued to harass buyer's agent for information not required to be furnished under the contract. At the same time, ignoring the buyer's request to obtain access to the home for vendor quotes. She failed to ask the seller what real personal property items were not to convey. She informed buyer's agent that the real property was going to be removed because it has sentimental value to the seller and expected buyer to accept conveyance. Furthermore, she waited over a week to respond to a proposed resolution of the issue by the buyer's agent and responded during the final walkthrough in front of the seller and buyer making it an uncomfortable conversation. She stated she would bring a personal check to closing, then at closing states she doesn't have a check or any cash and that she had to go to bank after the closing. All this in front of her client. She then requested that the buyer sign a letter that walkthrough was completed with no issue for which buyer refused until payment was tendered. At end of closing - She goes into her wallet and pulls out cash and pays buyer. A perfect example of her lack of professionalism, arrogance, game playing, dishonesty. The first time the Seller saw the closing statement and the deductions from his proceeds was at the closing table. Over 20 minutes was spent going through the closing statement line by line. It appeared, based on his questioning, he was not informed of certain services her agency paid for on his behalf that were deducted. Another example that she did not have proper communication...

During the height of price increases in Florida, a number of my family members including myself had to move. My daughter and her 4 kids had relocated from Iowa and it was nearly impossible for them to find a place. For 6 months we were all on a hunt and couldn't find anything for them. Somehow, God placed Juliana in our laps and she worked relentlessly to get our daughter and children, who were all on the verge of homelessness, and also my husband and myself in to the greatest areas. We could not have been more thankful and blessed to have met her. This lady is incredible. She is highly ethical and she cares. Being in Florida, it can be hard to find trustworthy people that work diligently on your behalf. Thank u Juliana for not giving up and helping us all get settled so that we can have homes! You are truly...

My home buying experience was amazing. That was all thanks to the Bella duo that operate from the Keller Williams office at 2424 N Federal Hwy Ste. 150, Boca Raton, FL 33431. Susana Bella and her daughter, Mercedes wasted no time and getting to know me and our family’s needs. They quickly set up showings that matched our criteria. You feel like they hold your hand through the whole process. Cause at inspection, they were there, appraisal, they were there, closing, you guest it they were there. It was nice and made me feel safe to know they had my back and that they care about you from start to finish. In this high competitive market I lucked out with two realtors that work as a team. I truly recommend the...