Victory Theater & Event Center — Local services in Bon Air

YOU ALL PLEASE DON’T WASTE YOUR TIME AT THIS RATCHET SPOT! Pay the few extra dollars knowledgeable customer service! Today was my first time there, given the theater itself is clean, the staff’s attitude is not! A rain storm caused our movie to continue to play the sound with no picture, it took staff a while to realize and to stop the movie, giving away the whole plot of the movie. I talk with staff who pointed to the “manager.” This man had no customer service skills at all! He tried to diminish my concerns, exaggerated the amount of time that pasted to two minutes, cutting me off the whole conversation, and then questioned why I wanted a refund. His staff watched powerlessly. I was a bit shocked that this was coming from management, thus teaching his crewe to do the same. In hind sight, I should have known something was wrong from the looks of the empty theater. I will NEVER return there or recommend anyone people to this...

We took our kids to see Pets 2 here, the boys are 4 years old and 1 year old. when we got there we paid for the tickets 2 adults and 2 kids. It was our 1st time here and we didn't wanna make a big deal about them charging the baby boy for a ticket so we paid and got snacks at the stand. The lady checking the tickets as we went into the movie was so sweet! she noticed the error and quickly returned the money for the ticket for the baby who is (1 year old) that was the icing on the cake because they could of went on with their day but she came back to return the money. I will always support this theater! the popcorn was great the deals at the concession stand were good, they even gave us a buzzer to let us know when our food was ready so we could go find seats and get the kids settled. its clean and the staff are amazing I highly recommend this theater and we will definitely be back for...

I agree with the previous post. This truly is a best kept secret! We searched on Fandango to find showtimes for the new Spiderman movie and were surprised to find Victory Theater listed as the closest theater to us. We went today and had an awesome experience! We purchased a large drink and popcorn, 2 adult tickets, and 1 child ticket - prices were very affordable unlike other theaters who tend to be overpriced. On our way out, concessions gave us a refill on our large drink and asked us if we would also like a refill on our large popcorn, which we happily accepted! Victory Theater has become my new favorite theater, and we look forward to...