AT&T Store — Local services in Bonita Springs

Outstanding Customer Service from Marlon Puentes at AT&T… I recently had the pleasure of working with Marlon Puentes at AT&T, and I can confidently say it was one of the best customer service experiences I’ve ever had. Marlon went above and beyond to ensure my needs were met. He was not only incredibly knowledgeable about AT&T’s products and services but also patient and attentive to every question and concern I had. Marlon’s professionalism and friendly demeanor made the entire process seamless and enjoyable. Whether it was finding the right plan for my needs, explaining features in detail, or addressing technical issues, he provided exceptional guidance and support. I never felt rushed, and he made sure I was 100% satisfied before leaving. It’s rare to find someone so dedicated to their work and genuinely passionate about helping customers. If you’re visiting AT&T, I highly recommend asking for Marlon Puentes—he truly exemplifies excellent customer care. Thank you, Marlon, for making my experience...

Went in for a simple pay as you go plan for my short stay in Florida. The rep Jacen initially told me it was 45 dollars and then as I agree to that starts to add fees that racked up my plan to 75.00. The worst part is that he acted surprised that these charges existed. The first one was activation fee, then a minimum charge on the phone to make it work. When I asked for a refund, he said it’s already been activated so I can’t. This is totally unfair and had he said the price at the start I would have either went elsewhere or knew what I was going to pay. I also heard the manager over the phone tell him he could have waived the activation fee. This is...

I had been having a whirlwind of issues with my phone, just as COVID-19 hit, when remote and mobile work was pivotal to my sanity. When I came in, Rush handled my issue so well. He gave me the opportunity to share what I've already done (how often does someone ask if you've turned it on and off?!), troubleshooted with me, asked specific questions, and helped me ensure my data was safe and sound before going through a factory reset. He affirmed that I was not crazy, that there was an issue, and did everything AT&T could to fix it. He was personable and welcoming. Hopefully I don't have issues again, but I know where I'm going if I do!!...