Bassett Furniture — Local services in Bonita Springs

We came to Basset because we wanted quality furniture that will last and also were interested in their commitment to indiviidual service, WE DID NOT RECEIVE EITHER. We received damaged furniture that was close to impossible to exchange due to their terrible customer service. The pieces we purchased did not arrive at or even around the promised date. And when ever we made the time in our busy schedules to discuss this with our "person" they were never in the store or did not return our calls. We did hear alot of im sorry sir for your inconvenience and i mean alot but the issues with our purchases were not a priority to anyone who did take our calls. No compensation was offered or givin to help with all the delays problems with wrong colors delivery also, it really was a terrible experience. I know this isn't Basset in general, it is this location, My family and I have dealt with Basset on many other occasions and been quite satisfied but this location is not one you should buy from, go to the next...

My husband and I visited the Estero store after purchasing a vacation home. We were greeted by Kim Moore. Kim is amazing, kind, thoughtful and a talented designer. We only had a short time before we had to leave for the airport, but in that time, Kim listened to what we wanted, she showed us some key pieces, we made a few decisions with her help and they we had to leave to return home. Kim emailed us pictures of fabrics, pillows, and rugs and she pulled our ideas together to great a home we could not be happier with. Kim went above and beyond staying in touch, keeping us informed with delivery schedules and actually being at our home to receive the furniture and place it where it belongs. Words can not express how happy we are with Kim and our Bassett Furniture. We have more to do to decorate with wall art, window treatments, and personal touches and Kim will be our go to person. Thank you Kim Moore, we appreciate your talent and your kindness, see you next time we are in Florida. Peter & Ellen Brown...

Sometimes the right person answers the telephone, for us that was Nicole Brandi-Newmark! We were searching for help with a newly purchased condo, sent Nicole our floor plan, told her what our vision was, and within days she sent us well designed computerized models of our space. We scheduled a few Zoom calls, discussed different options, and everything seamlessly fell into place. Nicole was very professional, kept the project moving forward, otherwise we would still be "shopping" for furniture, and kept us informed as to the status of the order until delivery day. By the way, she even made time to meet us at the condo when the furniture was delivered! The photo doesn't do justice to the beautiful furnishings which are perfectly sized, incredibly well made, and very comfortable. Our next trip to Bassett will be to find more pieces to compliment and finish our wonderful new space! Nicole is a pleasure to work with, and we highly recommend reaching out to her for your next...