Grande Aire Services Inc. — Local services in Bonita Springs

I just signed up with Haines to take care of our furnace and air conditioning unit and I am just amazed first of all by the excellent customer service they have. I have spoken to Karie a few times when I first signed up and she was just wonderful, answering any questions I had and explaining the different maintenance contracts they have and she helped my pick one. I have been having a problem with my furnace dripping water on my air filter and I called and talked to Karie again and she is so knowledgeable understanding the problem and she set me up with a service man immediately. It is such a pleasure dealing with a customer service person who gives you all the time you need, answers any questions you may and it just very pleasant and Karie was the best. She sent technician Brian to the house and he was also fantastic, understanding my problem and going through one step after another, and explaining everything he was doing and why he was doing it to troubleshoot the problem I was having. He got everything working correctly and had to add freon to my unit and said he wanted to come back in a few days to do another checkup and make sure there were no leaks. I couldn't be happier dealing with Karie and Brian and I would recommend this company to anyone. They are both assets to Haines AC & Refrigeration and I hope their supervisor sees my recommendation. I have to add to this review because after I spoke with Karie (great customer service) and Brian came out to inpect my unit and found a leak in my A/C coil, yesterday (which was in only a few days) Kyle came out to replace the A coil and he did fabulous job. He was extremely informative on letting me know what he was doing and he was extremely neat with the entire project which took him I would say 4 hours. After everything was done he set the thermostat and waited and monitored everything to make sure all was working correctly. Now here comes the best part. About 3 hours later he called me up to see if everything was working properly and asked if there was any water in the pan, which was the first thing I called about and I told him there was not water and thanked him for taking the time out to call me. He is a great guy who from speaking to him while he was working and the phone call later, only shows how he loves his job and his customers. In closing, I am so happy I am using Haines to take care of my A/C needs and all 3 people I mentioned above are definitely as asset to the company. Thank you again, Jimmy and...

2018 update - I called when my air was not working and once again I was told that I needed a service contract so I could save money on service. I said OK because I really needed the air conditioner fixed. I service tech came out and said that I needed a new system and I asked for a quote. The quote was slow to arrive so I called someone else who came out and promptly repaired my system. Now, I see my credit card bill with $150 charged for a service contract and $161 for a service visit. Unbelievable! A double charge and my system was never repaired. Calling the office was a horrible experience. I was given the run-around and had to explain to 3 different people. Finally they agreed to return the $150 contract fee but not the $161 service call. What a rip off. At one time Haines was a good company to do business with, but no longer. DO NOT CALL THEM! They are not interested in customer service and only want to cheat you.

One star is generous. This was a classic case of NO SERVICE and a really clumsy attempt to pull a bait and switch. I called for service and when the tech showed up he looked at my system and spent at least 30 minutes telling me why I should buy a service contract. He said his office would call me to arrange the service contract; and then...he would come back and repair my system. I had made this appointment well in advance and needed this repair. Not only did I have to hear the pitch for a service contract, but the repair was never done. What a load of $#!+ . Don't call...

They replaced my air conditioner in December of 2018. After they installed it, they never told us what we need to properly maintain this new unit. My air conditioner stopped working on October of 2019. They came by my condo and noticed I have a dirty filter that clogged up my drain. They not only charged me a diagnostic fee of $95, but also a service fee of $65. All they did was flushed my drain. They told us they don't have the right size filter for my unit. They left my condo without replacing my filter. At this point, I leave my air conditioner on without filter. I called them in the morning to inquire about the filter. Their receptionist kept on blaming us that it was our fault to cause this problem . She told us that we need to replace the filter every 2 months. They are not responsible for changing the filter even though it is the main reason of the problem. It will cause us another $79 plus cost of filter for them to finish their job. She was not helpful on the phone. She kelp on blaming us instead of providing solution for my problem. She also told us that the warranty of the air conditioner is not valid until we signed up the biannual serve contract with them. None of this was mentioned after they installed my new air conditioner 10 months ago. The office manager contacted us after posting this review. We appreciated his effort for reaching out to resolve...