Metro by T-Mobile — Local services in Bonney Lake

Came in to buy a phone was told they didn't have the phone in stock but I could pay for it and come back in 2 days and get it I paid to the gentleman $275 he handed me a receipt written on a piece of scratch paper I asked him what was up he said he didn't have any receipt paper at the moment but no worries can you sign the bottom and set me on my way so I came back 2 Days later different individual working explain to him that I was handed the receipt and told that I could come in and pick up my phone in 2 days the guy says that there was no phones delivered he would call me to come pick up my phone when it was in in the next day or so I waited four more days I came back in to see the first guy I had interacted with ask them where my phone was he said I'm sorry but we still haven't got that phone but I will give you a more expensive phone to conversate you for your time and the problem I said okay do whatever you got to do I just need a phone guy gave me a phone got it working not even 24 hours later the screen on the phone started having problems I brought the phone back immediately while the guy that was exchanging the phone out for a new one I had asked him if that phone had cost more than the phone I have already chose and he says no you have the cheaper of the two therefore the first guy lied to me telling me he was giving me more expensive phone to compensate me for my time and the problem at the end of the day I walked out with the cheaper phone and the difference in cash but I will not be going back to this location ever again this isn't the first time I've had problems there seems like the people that work there don't care...

Best. Employee. Ever.! Went in about a month ago to see about a new phone, was recommended to get the Moto G Stylus, phone is good but takes some getting used to. Today I did some see how your phone works navigation thing and it changed how my phone worked, my 3 navigation buttons were gone and I was on the verge of a panic attack because I hate change so much. Drive to the store in a panic and it took the young lady less than 3 mins to understand my rambling and fix my issue. I am so freaking happy. She is the same one who recommended theses phones (we have since bought 3). Whatever you have to...

We went to Metro PCS for an upgrade to our HTC phones we have had for about 3 years now. This Metro PCS store in Bonney Lake was a GREAT experience. Cory we beyond the call of duty to help my wife and I out, being senior citizens we are not as tech savvy as most. Cory 's knowledge of his merchandise made the whole experience very pleasurable. he even added some apps we requested to our new phone and made sure we were comfortable...