ALICE + OLIVIA — Local services in Boston

If you want to feel disrespected while shopping, please make sure to stop here.

To provide some context, to enter into the store you need to walk into the building and then through another door into the store itself. The door to enter into the building was not opening (this was within business hours - Saturday at ~4pm). Luckily a customer was walking out after (multiple people) tried opening the outer door.

Upon entering the store, we informed the staff about the door. Their response was arrogant and rude. "This is an old building" and more. It was their customer service and response prevented us from shopping there.

I saw a dress online that I was interested in buying but wanted to try on prior to purchasing. However, after the way they treated us, we determined that we'd be...

Second trip to Boston and the manager Mike remembered who I was from the last time I stopped in the store. Super sweet and knowledgeable, store was immaculate, always beautiful pieces to choose from. Finally made my first purchase there and I couldn’t be happier. Definitely going back to Boston soon and look forward to running...

Worst service ever. I was trying to return an online order, but they said you can’t return it here you’d better go home and print the label yourself and return by yourself. And their attitude is really bad, a man talk to you without any eye contacts. They’d better learn how to provide good service...