Icon MD Medical Spa + Laser Center Boston — Local services in Boston

A deeply unsettling and unprofessional experience at Icon MD in Boston.

From the outset, I was pressured to accept 40 units of Botox for my forehead alone—about 10 units more than the typical recommended dosage. This struck me as excessive and indicative of upselling. I explained that, based on my past experiences and personal health considerations, I prefer to keep the total dosage lower to minimize risk related to a pre-existing eye condition.

What troubled me most was the practitioner’s refusal to engage objectively with my concerns. Instead of addressing my questions or considering my medical history, she reacted defensively, accused me of misogyny, and ultimately refused to provide the service.

This experience highlighted a concerning bias that impacted her ability to provide objective and empathetic patient care. I have visited places like Seaport MedSpa in Boston, where practitioners prioritize patient safety and listen to concerns with professionalism and respect. Patients deserve a practitioner who listens and prioritizes their well-being.

I strongly advise caution to anyone considering this clinic, particularly those who expect a fair, objective, and patient-centered approach...

Icon MD - by far the BEST medical spa and laser center I have seen yet. With 5 CONVENIENT locations in FL and MA, for all of your botox, filler, laser hair removal, CoolSculpting, and MORE, this is the best in class service, most knowledgeable staff, cleanest location and UNBelievable results. I go nowhere else for my botox services. In fact, I live in NJ/NY and make a special trip doen to Florida every 4 months for my botox and filler and more! A+++ in all categoies and 💯% for services, offerings, friendly staff, experience and cleanliness of facilities. If you have not booked your appointment now, make sure you do not delay and make your reservation today. I assure you will not be disappointed. Highly recommended- best...

I had a wonderful experience at this establishment and the staff was very welcoming. Anne will make you laugh until your cheeks hurt from laughing so much, Amanda will answer all of your questions, Karen will be charming and down-to-earth, and Jason will have a vibrant personality (you'll probably feel as if you've known him forever)...that's a strong team. My face feels clean and hydrated. My face is GLOWINNNGGG. The sensation during the laser portion was definitely weird, yet tolerable; it tickled, the air was COLD, and there was some slight pinching (barely noticeable). I can't wait for my next session!

*Just a friendly reminder, every body/skin is different and this was my experience, but you should definitely check...